Tile Doctor | Home Service Terms and Conditions


	TILE DOCTOR™ Home Service Terms and Conditions

Please read these terms and conditions carefully. These terms and conditions represent a contract which is made between Tile Doctor Limited of Dryades, Sylvan Close, Limpsfield, Surrey, RH8 0DX which includes any of its employees, representatives or franchisees who are collectively termed as ‘Tile Doctor’ and you, the beneficiary of the agreed services, referred as ‘the Client’ in these terms and conditions.

1.	The Service
1.1	Tile Doctor provides a cleaning and sealing service for tile, stone and grout. Although Tile Doctor has an experience in the field of cleaning these materials it does not hold out to be an expert in this field. It has been the experience of Tile Doctor that its clients have been satisfied with the promised service, when performed with the products it recommends.
1.2	Tile Doctor cannot guarantee the outcome of the service it performs due to the unknown history of products previously used on the surface to be maintained.
1.3	All complaints about the deficiency in services or the conduct of the franchisees must be made in writing to the registered address shown above. Tile Doctor promises that on receiving a formal written complaint or email, it will respond within 14 days and will have fully investigated the complaint within 28 days of receiving the same.
1.4	Tile Doctor promises that if no solution can be found to the complaint raised, Tile Doctor will be happy to take the matter to an independent arbitrator to be appointed by Tile Doctor whose decision will be final and binding on both parties.
2.	The Price and Payment
2.1	The price for the services and cleaning products will be that as communicated after the survey which is conducted at the Client’s request.
2.2	If the Client wishes to proceed with the service, it shall deposit 25% of the total price at the time of booking the service. The Client shall pay the balance on the completion of the agreed services.
2.3	Payments will be made by the Client to Tile Doctor in pound sterling.
2.4	Clients who have used Tile Doctor’s service and failed to pay for any related invoice within the first 14 days period will be liable for an interest at the rate of 5 per cent per month till the actual payment of outstanding dues. No service will be provided until Tile Doctor has received any arrears of the agreed price after 14 days of service.
2.5	Any change in the price will be notified to the Client giving at least 14 days notice.
3.	Cancellations
3.1	Tile Doctor requires a minimum of 5 days written notice for cancellation of the service by the Client.
3.2	No refunds will be made for any advanced payment made in the event of cancellation after the period as specified under paragraph 3.1.
3.3	The Client shall be liable for the travelling cost and the time lost to be computed at the rate of £45 per hour in the event an employee or franchisee of Tile Doctor travels to the Client’s designated place on the agreed day but is not allowed entry to the Client’s premises or if the Client is not available to avail the agreed services.
3.4	The Client must give a minimum of 4 days notice to Tile Doctor if he is going to be away from the designated place or wishes to change the day on which his property is scheduled to be cleaned. Failure to do this will mean that no refund will be given.
4.	Amendments to these Terms
	Tile Doctor reserves the right to amend these terms or introduce supplementary terms by posting the same over its site i.e. www.TileDoctor.co.uk. The Client is advised to view the site regularly as he will be deemed to have accepted any amendments if it does not receive any representations within a period of 7 days from the notification date.
5.	Obligations of the Client
5.1	The Client has to ensure arrangement for access to the part(s) of its premises where the agreed cleaning service is to be performed.
5.2	The Client should ensure the area to be cleaned is clear of all furniture before the arrival of Tile Doctor.
5.3	The Client will cooperate with Tile Doctor for the completion of agreed services and will not unnecessarily instruct or interfere in the working of Tile Doctor.

5.4	The best results are expected by the usage of products recommended by Tile Doctor and any quality of cleaning can not be assured with any other product. The Client will be responsible for all losses and damages if he:
	5.4.1 requires the cleaning by any products other than or in addition to Tile Doctor’s products; or
	5.4.2 instructs Tile Doctor in the course of cleaning.
5.5	Tile Doctor will perform any deep clean or specialised cleaning of any antique, delicate or valuable items at the Client’s own risk.
5.6	Any incidental costs incurred by Tile Doctor as a result of the Client's action will be fully reimbursed by the Client immediately.
6.	Indemnity
	The Client is obliged to keep Tile Doctor harmless and to indemnify it against all damages and losses (including lawyer’s fee), arising in consequence to any third party claims due to following the Client’s instructions in the course of imparting the cleaning services in the Client’s premises. This right of indemnity includes, without limitation, those losses which may result from the claims or suits for libel, violations of right of privacy or a proven wrong to any third party under the law of tort.
7.	Limitation of Liability
7.1	The following provisions set out Tile Doctor’s entire liability (including any liability for the acts and/or omissions of its employees, agents, franchisees or sub-contractors) to the Client in respect of:
	7.1.1 any breach of its contractual obligations arising under these terms; and
	7.1.2 any representation statement or tortuous act or omission including negligence arising under or in connection with these terms.
7.2	Tile Doctor’s entire liability in respect of any event of default shall be limited to damages of an amount equal to the total invoice value of sales of the products and services to the Client.
7.3	Tile Doctor shall not be liable to the Client in respect of any event of default for loss of profits, goodwill or any type of special, indirect or consequential loss (including loss or damage suffered by the Client as a result of an action brought by any third party) even if such loss was reasonably foreseeable or Tile Doctor had been advised of the possibility of the Client incurring the same.
7.4	Tile Doctor agrees that whilst engaged in any assignment on the premises of the Client it will comply with:
	7.4.1 all laws and regulations relating to work;
	7.4.2 reasonable instructions of the Client, including where appropriate regulations directed to employees of the Client.
8.	Data protection
	The Client agrees that Tile Doctor may process all personal data of the Client which relates to this agreement either directly or through a third party bound by a duty of confidentiality.
9.	Confidentiality
	The Client will not divulge to any person whatever or otherwise make use of (and shall use his best endeavour to prevent the publication or disclosure of) any trade secret or confidential information of Tile Doctor which he may be aware of during the course of agreed cleaning services.
10.	Force majeure
	Neither party shall be liable for any breach of its obligations resulting from causes beyond its reasonable control including acts of God, fire, natural disaster, war or military hostilities.
11.	Waiver
	The failure by either party to enforce at any time or for any period any one or more of these terms shall not be a waiver of them or of the right at any time subsequently to enforce all terms.
12.	Notices
	Any notice to be served on either of the parties by the other shall be sent by pre paid recorded delivery and shall be deemed to have been received by the addressee within 72 hours of posting.
13.	Jurisdiction
	These terms shall be interpreted according to the Laws of England and the parties agree to submit to the exclusive jurisdiction of the English courts.

Last revised 15th June 2007

Tile Doctor is a Private Limited Company registered in
England and Wales, company number 5722369.