Tile Doctor | Natural Stone, Tile & Grout Cleaning and Sealing
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Shopping Terms and Conditions

Delivery

Orders received after 13:00 will be dispatched the following working day.

If goods arrive in a damaged condition or if there is a shortage in delivery you must note this on the carrier’s delivery schedule. It is your responsibility to inform us within three days of delivery of any damages or shortages. including but not limited to those regarding price.

All products and services are subject to availability and may be withdrawn from sale at any time. If for any reason goods ordered are not available you will be offered an alternative or given a full refund. All goods remain the property of Tile Doctor until full payment is received.

Pricing

Tile Doctor is VAT registered with registration number GB 891 2268 09 and its products are shown with prices inclusive of VAT at the current rate. Shipping is extra and varies between £5 and £10 per order depending on weight and is added during checkout. Orders are usually dispatched for next day delivery. Any questions please call during normal working hours on 0845 652 4652 or contact us via e-mail at Info@TileDoctor.co.uk.

Postage prices quoted are for UK destinations using APC Overnight and Royal Mail first class recorded delivery, for other destinations or different delivery options please contact us before placing your order.

Returns

Should you decide you do not require the goods, they can be returned within 7 days of receiving them (at your own expense) for a refund. Goods must be returned in their original packaging and in a perfect condition. If any item is returned damaged we reserve the right to make a charge in line with our costs.

All sales shall be deemed to be between Buyer (you) and Seller (us) upon the Terms and Conditions of sale. In the event of conflict between these Conditions and any put forward by the buyer, these Conditions shall prevail.

Returns should be sent to:
Tile Doctor,
The Old Smithy
50f Market Street
Carnforth
Lancashire
LA5 9LB

Please Note: These terms and conditions do not affect your statutory rights.

Complaints Procedure

We actively encourage you to complain or criticise our service so we can improve.  We try very hard to provide high quality customer service but at the end of the day we are only human and we do make mistakes (we promise though that if we do, we will do our best to put them right).

If you do wish to complain then please e-mail us at Info@TileDoctor.co.uk

Alternatively write to us at:
Customer Relations
Tile Doctor Limited
Dryades House, Sylvan Close
Oxted, Surrey
RH8 0DX

UK specialist provider of Tile, Stone and Grout cleaning and sealing products and services for the renovation of Natural Stone, Tile and Grout.
    Telephone/Fax: 0845 652 4652, E-Mail Info@TileDoctor.co.uk Tile Doctor - tile, stone and grout cleaning & sealing specialists
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