Very positive experience. Excellent service. Bruce and his lovely boy Dean did a wonderful job. Highly recommended.
By Maria P, Laxfield, 20 July 2020
I contacted Tile Doctor about my Travertine kitchen floor which looked permanently grubby no matter how it was washed or steam cleaned. It was also chipped in places. Bruce visited the house, gave me a quote for bringing the floor “back to new”. WOW - could not be more pleased with the result - two days of hard graft has left us with a kitchen floor that looks as though it has just been laid. Absolutely delighted - money well spent. Thanks Bruce & Dean!
By Gary H, Saxmundham, 10 July 2020
Great service and fantastic results I could not recommend more highly.
By Sophie W, Thorpeness, 29 June 2020
Our tiles were in a pretty bad condition but Bruce brought them back to life. Efficient and friendly and I would definitely recommend him and use him again.
By David C, Needham Market , 15 June 2020
Very professional and friendly! Takes a lot of care in what he does and the results are great!
By Daniel F, Bury Saint Edmunds, 08 June 2020
Bruce was here for 10 days and always arrived punctually, worked for a full day and made no mess outside the room that he was working in. The job that he made of the marble flooring exceeds the expectations of myself and The Board of Directors and I would not hesitate in recommending Bruce and Tile Doctor to anyone. I am sure that Bruce will post some photographs of the job on to his web page so you can see for yourself the enormity of the task and the wonderful job that he made of it.
By Mick M, Felixstow, 09 March 2020
We had problems with moving tiles. Bruce successfully cleaned out the area and patiently repaired and resolved the issue. He cleaned all round the area and advised we kept off for 24 hours, which we did, leavi g a solid non-moving finish.
By Nick P, Aldeburgh, , 17 February 2020
Bruce and Dean have done a fantastic job on my VERY dirty floor tiles, of various types. Will definitely be recommending them and asking them back to do a refresh in due course.
By Lucinda H, Beccles, 17 February 2020
V professional and incredibly efficient service.
By Stephen , Ipswich, 27 January 2020
Bruce did an amazing job from start to finish. Very clear about what needed doing, and he had an excellent knowledge about my encaustic cement tiles. Job was completed swiftly, with no issues. The tiles in he bathroom look amazing!
By Paul H, Lavenham, 20 January 2020
Bruce was so professional and my slate floor looks beautiful! I’m really happy
By Jenifer , Sudbury, 28 October 2019
From initial contact to my floor being finished, Bruce was friendly,polite and my floor looks amazing. Thank you.
By Alison W, Colchester, 28 October 2019
Great service - Quick, easy, friendly with a good quality finish, recommend to anyone who wants their tiles cleaned up.
By Jamie B, Ipswich, 09 September 2019
Worked fast in getting in touch and a quote to us. Tiles cleaned superbly
By Carl M, Claydon, 27 August 2019
Avery efficient professional job done by a very nice man- well done
By Linsley , Woodbridge, 29 July 2019
Bruce and Daniel did an excellent job, restoring our travertine marble to its original condition - perhaps even better! They were also careful with our furniture, which had to be moved out of the kitchen.
By Terry R, Brandenston, 17 June 2019
Really excellent job. Would recommend to family and friends.
By Glen D, Woodbridge, 17 June 2019
Bruce and Dean did an excellent job to restore our kitchen floor. They cleaned and sealed it so that it is not only well-protected but back to its former glory. I would not hesitate to use them again and recom end them strongly.
By Mr G, Woolpit, 04 June 2019
Bruce cleaned and restored several areas within our home, including a stone hallway and four fireplace hearthstones. We were very pleased with the results and with the careful and professional way in which Br ce and his son Dean carried out the work over the course of the two days. They were meticulous with good attention to detail, and kept me informed of their progress throughout the job. We had just had our hallway redecorated, but Bruce carefully protected both the freshly painted skirting boards and new carpet on the stairs.
By Nick C, Woodbride, 07 May 2019
Excellent work carried out by Bruce. Very professional individual, excellent workmanship, very competitive price.
By Alan W, Woodbridge, 29 April 2019
No mess left. Really pleased with finish of the tiles which now look like new.
By Annette J, Hemlingham, 15 April 2019
Bruce and Dean did an excellent job carefully moving my furniture and replacing it when finished. The floor looks good as new. PP
By Mrs P, Sudbury , 01 April 2019
Excellent attention to detail. Bruce is a real professional and will not rush the job regardless of the time taken. We are delighted with the brick kitchen floor he has brought back to life Will certainly be recommending
By Julia G, Framsden , 18 March 2019
Good communication. Prompt visit. Clear, transparent estimate. Work done on the agreed date. Hard workers, thoughtful about the job, great results. Very pleased.
By Chris , Saxmundham, 14 March 2019
We are delighted with the improvement to our marble flooring! It looks like new. Bruce and Daniel were first class in all respects. We can’t fault them in any way. We will definitely be calling on them in future.
By Ray J, Woodbridge, 11 March 2019
The floor looked amazing when finished. Would definitely recommend.
By Diane S, Ipswich, 04 March 2019
I have just had my kitchen and utility tiles cleaned and resealed by Suffolk Tile Doctor Bruce and Dean. An excellent professional service. My floors look like new. I would highly recommend Bruce and Dean Suff lk tile Doctor.
By Juile W, Halesworth, 25 February 2019
Excellent service very pleased with the outcome. Staff very helpful and friendly will use them again.
By Mrs S, Sudbury , 11 February 2019
Bruce and Dean did a very professional job. i am absolutely delighted with the results. It feels as though I have new flooring. I have already recommended their work to friends of mine. Thank you
By Anthea L, Wivenhoe, Colchester, 04 February 2019
Professional and friendly, helpful and accommodating. Great job, many thanks!
By Julie D, Woodbridge, 28 January 2019
Bruce and Dean provided a very professional service, arrived when promised and carried out the job brilliantly. Would recommend.
By Judy A, Stowmarket, 28 January 2019
Excellent service, highly recommended
By Mr M, Felixstowe, 31 December 2018
Work booked and was started on time and completed a little earlier than expected. The Tile Doctor was very informative and his service was great. We are very pleased with the results and have no hesitation recommending the Tile Doctor
By John R, Melton, 18 December 2018
Bruce and his son Dean work well together, and they were professional yet friendly from start to finish. My floors are now spotlessly clean, and the wet room looks so much better aftr their efforts. Absolutely delighted with them and their work. Thank you both.
By Jenn C, Long Melford, 11 December 2018
Wow what a transformation!. The guys were very professional and worked non stop.
A job very well done. Completely 100% satisfied with end result. Thanks a million.
By Fiona B, Dedham, 10 December 2018
Our slate floor, after nearly 20 years was looking tired and grubby. After the tile doctor had worked his magic, it now looks like new
By Kate S, Colchester, 26 November 2018
Bruce and his son were absolutely brilliant, did a very efficient job of making my floor look new again. Thrilled with it.
By Paula T, Aldeburgh, 19 November 2018
We were extremely pleased with the service and the outcome.
By Ruth K, Stutton, 19 November 2018
Excellent service, very impressed with the final results of our kitchen flooring; and Bruce and his son were very friendly.
By Gemma B, Long Thurlow, 12 November 2018
We are delighted with how great our slate floor looks after being cleaned by Bruce and Dean. It looks like new. Would highly recommend. No hassle and very straight forward. Thank you
By Emma L, Woodbridge , 12 November 2018
Courteous and efficient
By Anthony W, Laxfield, 05 November 2018
Worth every penny to have our grubby terracotta tiles cleaned and sealed- look like new. It was a pleasure to deal with this hard working father & son team. Thanks from Susan & David
By Susan H, East Bergholt , 29 October 2018
Great job. Very professional, friendly and no mess left. Thank you Bruce it looks fabulous
By Gail M, Felixstowe, 24 September 2018
This the second time he has cleaned and seal the kitchen floor, and will use again in a few years
By Kate T, Aldburgh, 17 September 2018
Bruce cleaned our floors while we were away on holiday. On our return I was really pleased with the high quality of work. I found Bruce professional and trustworthy and would highly recommend him.
By Kim D, Stowmarket, 20 August 2018
Bruce was great, he managed to bring our delivery date considerably forward due to a cancellation.
By Mario &, Felixstowe, 23 July 2018
Work carried out competently and efficiently. Kitchen floor looks so much better.
By Jenny S, Beccles , 16 July 2018
Excellent job, will use again , would defiantly recommend
By Dawn C, Botesdale, Near Diss, 11 June 2018
Bruce did a great job and was very professional. His work has made a huge difference.
By Claire C, Worlingham , 11 June 2018
Efficient and clean. Always awkward doing floors when living around the work, but easily managed. Result good.
By Anne P, Woodbridge , 04 June 2018
Top quality work highly recommended. Thanks
By Terry , Kesgrave Ipswich, 22 May 2018
The chap brought our flooor up beautifully but we were under the impression he was regrouting the holes in our travertine before the final seal. That wasn’t the case so we are concerned our floor will quickl become filthy again. Otherwise, very impressed.
By Mick J, Bury St Edmunds, 08 May 2018
bruce was v professional, helpful and personable. thank you
By Nick A, Beccles, 23 April 2018
Found Bruce to be thoroughly professional and he did a fantastic job on our tiled floor, it looks brand new.
By Nik W, Lowestoft, 23 April 2018
Very helpful and did an excellent job. Couldn't be more pleased
By Mr S, Ipswich, 09 April 2018
Incredibly happy with the service. Our damaged Victorian tiled floor was cleaned treated and repaired to an excellent standard
By Andrew J, Lowestoft, 26 March 2018
We were more than pleased with the cleaning and restoration work that Bruce carried out on two very dirty and neglected brick and tile floors in our new (old) cottage. He persevered to achieve the best resul. . .
s possible and we are grateful for all his efforts. We appreciated too that he managed the job to enable us to continue living in the house and treated all furniture and furnishings with care. We are very pleased to recommend him to others and will use his services ourselves again. A job well done with professionalism and good humour.
By Mrs S, Wangford, Beccles, 26 March 2018
Our bathrooms look fantastic, as good as new. Really pleased with the results. Communication was great, the house was left clean so no mess for us to clear up. Very impressed indeed.
By Lara C, Bury St Edmunds, 26 March 2018
Bruce has just cleaned and sealed our quarry tiled kitchen floor and we are very pleased with the result - it looks like a new floor! He was very professional and thorough. I am specially grateful as we had o cancel the first appointment we made due to the heavy snow and in order not to keep us waiting too long, Bruce worked over a weekend to get the job done.
By Lynne W, Ipswich, 19 March 2018
Bruce cleaned re-grouted and re-sealed my shower cubicle. Great job -looks like new.
By James , Ipswich, 12 March 2018
Just had our shower tiles cleaned snd some regroutimg done Excellent job
By David W, Capel St Mary, 12 March 2018
Very tidy, quick and a pleasant experience. The Barn looks fresh again. It would have been helpful to be warned about possible damage to the lower wall edges. Maybe a non-stick cardboard like protector might . . .
e better for paintwork.
By Mr H, Nr Lowestoft, 05 March 2018
Very thorough explained clearly what work would be completed to hallway. Punctual and left home clean and tidy. I was aware victorian tiles have many decades of neglect so although not able to strip back all taining very pleased with the final finish.
By Jo K, Ipswich, 05 March 2018
Prompt, friendly and excellent workmanship to an unusual request to strip back two Victorian painted fire surrounds and clean up the marble.
By Jonathan , Ipswich, 19 February 2018
Bruce was very personable and chatty. Work carried out quickly and competently. Our tiled hallway looks treat. Thankyou
By Roy L, Bury St Edmunds, 12 February 2018
A very helpful and very efficient Tile Doctor
By Miriam C, Dedham, 12 February 2018
Bruce work solidly all day, we were not expecting the perfect result as the tiles were very worn and being porcelain he said they would not come back like new. The results are still great and as good as we had hoped!
By Tom A, Colchester, 31 January 2018
My bathroom looks sparkly and bright all clean and fresh for Christmas. Thank you.
By Filomena , Levington, 11 December 2017
Thanks to Bruce we now have a beautifully restored floor in the kitchen and sun room. Natural stone in our en suite cleaned up well so no need to rip out and start again. Very professional service. Thank you
By Norah M, Little Horkesley , 04 December 2017
Bruce deep cleaned and re-sealed our very dirty tiled floor. It came up really well. Bruce completed the work on time and efficiently. Very pleased.
By Rachel I, Woodbridge, 27 November 2017
Cleaned my brick floor and two showers cleaned and resealed. Very pleased. Everything done as quoted and on time. Thanks
By Paul S, Beccles, 20 November 2017
Prompt arrival times and got on with the job straight away with minimal disruption
By Pia M, Woolpit, 13 November 2017
Excellent service - very pleased with the result Thank you.
By Thompson , Woodbridge, 25 October 2017
Bruce has done a great job, the quarry tiles look so much better now :-). Thank you!
By Miranda D, Sutton, 19 October 2017
Very good work and very pleasant operator.
By Mrs C, Colchester, 19 October 2017
Very good expert service . No hassle and clean job
By Trevor M, Combs Stowmarket, 09 October 2017
We are so pleased with the work Bruce did for us. He provided very professional service - we would certainly recommend him. Our floor had never looked so good.
By Shaun H, Ipswich , 25 September 2017
I contacted Bruce regarding my sandstone paving. It needed cleaning, had large areas of black lichen and the grouting had degraded in many areas. He replied very quickly to my enquiry and came to assess he job. The 2 days he spent have resulted in my now having a paved area that looks as good as when it was first laid!! The slabs were cleaned, all the original grouting was removed and new was brushed in. I wish to thank Bruce for his skills and his overall approach to the job. I am a very satisfied customer and would highly recommend him.
By Hazel W, Ipswich, 10 September 2017
Bruce worked unbelievably hard to clean our ghastly floor! He did an amazing job and we would thoroughly recommend him. Thank you Bruce !
By Lesley B, Marlesford, 03 September 2017
Bruce was excellent from start to finish. Really pleased with the tile repairs and polish/finish. Like having a new tiled floor!
By Lee M, Suffolk, 03 September 2017
Very professional and knowledgeable. Very pleased with the work carried out. Out tiles looke 100% better than before!
By Claire L, Bures , 29 August 2017
What a very pleasant man Bruce was, and what a great job he did, far better than we expected so very very pleased Thank You.
By Colin K, Ispwich, 22 August 2017
Bruce was extremely kind and professional as well as did a incredible job, who highly recommend him without a doubt. Thanks Bruce and we will be setting you up for a annual clean I think. Thanks again. Nigel
By Mr M, Aldentye, 27 June 2017
Really happy with our floors .Bruce did a perfect job for us.
By Tessa D, Ispwich, 19 June 2017
Our floor is looking wonderful. I would not hesitate to recommend Bruce to our friends and family.
By Linda S, Woodbridge, 20 April 2017
The experience was straightforward.We are very pleased with the result and would recommend the treatment.
By Christine J, Ipswich, 10 April 2017
Bruce was brilliant! He did a great job restoring our Victorian path, but he was also lovely to have around.
By Sammy , Suffork, 10 April 2017
A very friendly man who is polite and incredibly diligent. A top quality job.
By Ian B, Laxfield, 29 March 2017
Very professional. Timing of work and results exactly as promised.
By David G, Newmarket, 15 March 2017
Second time we have had Bruce bring our marble tiles to the condition they deserve. Felt sorry for him though, terrible cold and I know he would have preferred to have been at home. Thanks Bruce
By Wendy R, Ipswich, 06 March 2017
I couldn't be happier with all the work Bruce has done here. I'm now happy to use the rooms after several generations of dirt and grime have been removed! I have been a complete nightmare customer; I've change the date for the work twice and thankfully Bruce has always managed to accommodate us. Thank you so much.
By Jane W, Nr Holbrook, 27 February 2017
We had a small chip on our granite worktop and after calling Bruce he popped round to inspect the damage and booked us in for a repair. You can't even see where the chip was now, we're really pleased with the. . .
By Nick S, Ipswich, 27 February 2017
Thoroughly pleased with the work, thanks for fitting me in Bruce, would highly recommend your services in the future.
By Emily F, Ipswich, 31 January 2017
I am absolutely delighted with the work done by Bruce on my kitchen and conservatory floor I can't tell you how pleased I am with the transformation, looks like a new floor Thank you Bruce
By Paula H, Bury St Edmunds, 31 January 2017
Efficient and effective. Good personality and communication skills
By Barry D, Diss, 21 January 2017
Bruce did a great job on bringing my 130 yr old Suffolk white brick floor back to life.... looks really good and im sure it will go on for another 130yrs
By Karen M, Orford, 21 December 2016
Very efficient service, and great results! Totally worth it!
By Marianne E, Monk Soham , 21 December 2016
Faced with a very difficult problem which had already defeated another tiler, Bruce stuck with it until the problem was solved. Our shower enclosure now looks as amazing as it should have done when the other chap gave up.
By Stuart B, Eye, 21 December 2016
Bruce has done a superb job in our Victorian floor in really happy with the result. The work was carried out as stated. Woukd certainly recommend thank you
By Claire V, Ipswich, 21 December 2016
Bruce was prompt, efficient and courteous, spending two days cleaning our neglected slate floor- now fully revived. Many thanks
By Mr M, Hadley, 18 November 2016
Bruce cleaned and renovated a old brick floor, discovered under 3 layers of flooring. It was amazing seeing this fantastic floor being bought back to life. I'm thrilled with the results which are far better th n I imagined. I highly recommend Bruce and would defiantly use his services again.
By Jeanette M, Hadleigh, 10 November 2016
Bruce spent two days cleaning and sealing my terracotta tiles on my kitchen floor. The end result is amazing and I'm more than happy. It looks like I've had a new floor laid. Thank you very much, would have no hesitation in recommending.
By Diane E, Aldeburgh, 16 October 2016
Professional service, the result was great and although I had to wait for the opportunity to get a booking, Tile Dr was accommodating in that respect also. Very pleased I elected to have the service.
By Mr R, Hoxne, Eye, 13 October 2016
Bruce was always on time and came with all the right equipment for the day's work - no dashing off to get something. The work was done with consideration to our own necessary movements in and around the kitche for meal times and he spent extra time getting some areas "right."
By Douglas H, Little Bealings, 05 October 2016
Bruce contacted us promptly arranging an early visit. The job entailed cleaning and sealing the terracotta tiled floor of Buckenham Coffee House in the cellar of a 16th century property which had been flooded. He left the quote with us at the end of his first visit enabling us to submit it to the Loss Adjuster for his early approval. His diary was very full but Bruce rearranged his bookings to fit us in. Bruce was punctual, had all the right equipment, Bruce certainly went the extra mile when it came to helping us get back on our feet. A great job well done! Very many thanks
By Graham D, Southwold, 19 September 2016
The Tile Doctor did a great job. He worked hard and was at my premises for 2 days and left me with a new floor. We would definitely recommend him to anyone. He was very pleasant and a hard worker and everythin was left spotless.
By Brian T, Saxmundham , 27 August 2016
A quite exceptional day's work by Bruce - our kitchen floor/tiles look amazing! Not an easy job, as our kitchen is large, and so very grateful for the careful attention shown. Many thanks.
By John A, Woodbridge, 23 August 2016
An excellent job. I now have a kitchen floor I can be proud of!
By Mrs A, Cockfield, Bury St Edmunds, 19 August 2016
Bruce was very professional and efficient. Despite the job taking twice as long as initially thought, it was completed to a very high standard at no extra cost. We would certainly recommend his services.
By Mark T, Nayland, , 12 August 2016
Bruce did a great job of restoring my kitchen floor back to its original state. An excellent service.
By Mrs L, Tiptree, 12 August 2016
Sorry - am very busy but you did a great job - thank you !
By Sarah , Nr Woodbridge, 08 August 2016
Very pleased with the stain proof finish on my kitchen floor. Only problem is I now need to do all the other (slate) floors to get them looking as good. Bruce did an excellent job.
By Deborah H, Wenhaston, 07 August 2016
Bruce is excellent at what he does, and all the floor that I have given him to revive look great - and believe me, I have given him some challenges!!
By John R, Ipswich, 06 August 2016
Very good quick service. Will use again
By Linda W, Stowmarket, 05 August 2016
Friendly service. Arrived on time. Worked hard. Excellent result. Job done!
By Anna M, Saxmundham, 05 August 2016
Bruce visited us to provide a quotation, very professional and informative over the issues we had. The subsequent appointment over two days was a complete success for us and we are absolutely thrilled with the results. We had considerable soiling and discolouration on our porcelain floor tiles through two roomsover some seven years. Bruce has brought them back as good as new. Additional remedial action was required in two bathrooms - again the tiles and grouting look as good as new. Finally Bruce tackled some very old significantly soiled red tiles in our utility room - we could not believe he would accept the challenge; he did and we are no longer embarrassed about our floor. Bruce was very professional, informative and worked in a clean, tidy and "non-invasive" fashion. We have no hesitation recommending Bruce to revitalise and refresh your tiles - well done and thank you once again.
By Nick &, Aldeburgh, 05 August 2016
Bruce was great, it was a good price and our old floor looked really fantastic afterwards. Very happy. Thanks.
By Keira R, Ingham, 04 August 2016
Excellent service, fantastic results, Bruce did a great job. Thank you
By Lesley G, Bury St Edmunds, 04 August 2016
Very happy with the work he did. Excellent
By Juliette C, Stowmarket, 04 August 2016
Bruce has been very reliable, punctual, professional and efficient. Before starting the work he explained exactly how the process would work and was happy to answer any questions we had both before and during the work. He has a very friendly manner and put me at ease immediately. He has worked very hard on the task in hand making sure not to create any mess and clearing up completely each evening before leaving. I am thrilled with the finished product. My newly cleaned and sealed floor looks wonderful and I would recommend Bruce to anyone.
By Patricia A, St Edmunds , 06 July 2016
Bruce was very professional and did an excellent job
By Shayn P, Martlesham Heath, 23 June 2016
An excellent job restoring some long neglected quarry tiles which had never been sealed. They look really great now. An efficient, professional and friendly service.
By Maureen D, Stowmarket, 12 June 2016
The tiles have never looked so good.
So please I have asked Mr Copping to come back and do my hallway and ensuite bathroom.
Thoroughly recommend - efficient, friendly and helpful service.
By Mary C, Needham Market, 19 May 2016
Arrived when he said he would. Was very friendly and efficient. Couldn't be happier. Would be very happy to use him again and recommend him to friends.
By Valerie C, Stulton, Ipswich, 18 May 2016
Superb result - better than expected
By Debbie T, Woodbridge, 15 May 2016
Very punctual and very professional and a pleasure to have in the house.
Feedback date 26.3.16
By Susan , Southwold, 26 March 2016
A very professional service, responded to my enquiry promptly, came to see the floor and did a tester area to show me what we could expect. We booked our floor clean in for next available date and then he responded promptly to my check up email and arrived on time on the day to start work.
Only slight disappointment was that with having MDF skirting boards in two small areas the water damaged the base of the board, this was a surprise at we did not realise this would happen, however we accept it was just one of those things that couldn't be helped if you're having the floor cleaned!
Bruce was very pleasant to have around and conscientious, will be happy to use again when we need to. Thank you for a lovely job, floor looks very good now.
By M L, Ipswich, 19 March 2016
Mr Copping worked quietly and efficiently, and we were well pleased with his work.
bathroom and toilet room were both cleaned and polished to a good standard.
Both rooms left in a clean and tidy state.
Feed back date = 15/03/2016
By Alan T, Earl Stonham, Stowmarket, 15 March 2016
We were very pleased with the work carried out. We would like to book a clean for next November please.
By Richard G, Beccles, 14 March 2016
A timely, courteous and friendly service with an excellent result.
By Tony W, Aldringham, 06 March 2016
Bruce was incredibly professional. Our floor looks stunning...we're getting quotes for a number of other jobs in the house.
By Suzanne H, Grey Bentley, 01 March 2016
Brilliant job finished on time. professionally handled job very pleasant man
By Alison H, Saxmundham, 21 February 2016
It's like having a new floor again. Great job, good value
By Mr P, Stowmarket, 15 February 2016
Our kitchen floor looks like new again. Well done Bruce
By Graham B, Ipswich, 15 February 2016
Good job done, on time, on price, no fuss or problems. Just what you want!
By Brian R, Great Wenham, 07 February 2016
I was expecting that the old shower grouting would be removed and replaced, but Bruce said that, as there was only a narrow gap between the tiles, this risked chipping them. Instead, he painted over the old grouting.This looks fine at the moment but it remains to be seen how long this finish will last. Having said that, Bruce was punctual,efficient and tidy and I would certainly recommend him.
By Sue C, Clopton, 04 February 2016
Bruce explained what he was going to do, he worked efficiently and was very tidy. I am really pleased with the outcome, thank you
By Charlotte R, Hadsleigh, 01 February 2016
BRUCE WAS VERY FRIENDLY AND PROFESSIONAL, I WOULD CERTAINLY BE RECOMMENDING HIM TO ANYONE REQUIRING AND TILE WORK. WOULD HAVE HIM BACK IN A SHOT FOR FUTURE TILE WORK.
By Penny F, Ipswich, 21 January 2016
Conscientious and professional.
By Mr P, Southwpld, 19 January 2016
We are very pleased with the results of Bruce's work and would definitely recommend him to our friends and family. Many thanks, our wet room is like new again.
By Rose M, Ipswich, 18 January 2016
Bruce worked hard on a large area of terracotta floor and has brought it back to life and hopefully the protection will now prevent staining from spills which inevitably take place in a klitchen. He was also careful to protect
surrounding cupboards and skirtings
By Christine C, East Bergholt, 18 January 2016
Very friendly and approachable, knowledgeable regarding marble floor.
Reliable, efficient and willing to fit in with me and my time. Would be happy to recommend and when the floor needs it will invite back to repolish.
By Donna M, Lowestoft, 17 December 2015
Bruce did an excellent job on our shower, which had become very dirty and discoloured. He was friendly and efficient.
By Bridget P, Woodbridge, 15 December 2015
Bruce was professional from the off. He worked so hard whilst he was here and has done a fantastic job! We thought our floor was behind repair! It looks like new again now!! Thanks
By Claire P, Norwich, 19 November 2015
I was amazed at the improvement to my very sad slate floor. Before it was an embarrassment but now I'm proud of it! Bruce was very friendly and worked very hard. He was able to answer all our questions and we are more than delighted with the service. Would thoroughly recommend him to anyone with a floor needing restoration.
By Sandy H, Ipswich, 14 November 2015
Very professional service. Bruce takes a real pride in his work. Delighted with the outcome .
By Jude H, Watfield, 30 October 2015
There still seems to be some spots and stains that weren't there before cleaning commenced
By Mr J, Nr Colchester, 25 October 2015
Bruce did a great job - the tiles and grout all look like new again!
Thanks for a great job.
By Hamish M, Bromeswell, 21 October 2015
Bruce was professional thorough and easy to have in the house.
By Mrs B, Ipswich , 17 October 2015
Bruce Copping was polite, efficient and reliable. The floor was much improved after he had cleaned and re-sealed it.
By Mrs A, Bury St Edmunds, 08 October 2015
Very pleased with service and excellent result
By Jonathan A, Reydon , 22 September 2015
Very professional and excellent result. A lot cheaper than an alternative quote for just a steam clean.
By Derek F, Orford, 10 September 2015
I couldn't have been more pleased with the service I received from Bruce Copping's. He communicated well, was reliable and managed to breathe life back into my very unattractive limestone garden patio that had been excruciating badly sealed by my original contractors. There was one small issue with the colour of some mortar that I asked him if he could rectify. He replied immediately and came back the very next day and did far more work than I expected even refreshing the old mortar which I had not expected.. but was highly delighted with! The whole area, which is around 30ft square, now looks fantastic.
By Angela A, Ipswich, 08 September 2015
A very good service
By John H, Holbrook, 05 September 2015
I cannot praise the standard of Bruce Copping's work enough. He completely transformed the marble floors and shower room walls in my home and made them look brand new. His attention to detail was excellent, plus no mess, just a perfect finish and valuable advice on maintaining the walls and floors. I'm so relieved I was able to find Tile Doctor on line, I'd almost given up hope of finding someone to sort out the problems with my marble, but Bruce Copping was superb. I'm absolutely delighted with the results and have no hesitation in recommending him.
By Victoria , Hockwold Cum Wilton, 28 August 2015
The mans a genius he worked so hard to get our piece of marble back to looking like marble again.
We would most certainly reccommend him.
Baz & Chris Gurr
By Baz G, Wickham Skelth, 20 August 2015
Bruce worked quietly and efficiently around the house, and planned the work to make sure we could still get around the house. He helped us shift some of the larger pieces of furniture, and left us with wonderfully rejuvenated floors. Great job; we'd forgotten what the tiles looked like when new! Many thanks.
By Mr H, Bury St Edmunds, 13 August 2015
reliable guy and did a good job reccomended
By Sam A, Metfield, 07 August 2015
Very pleased with result
By Derek W, Suffolk, 05 August 2015
Very Helpful and Professional Service. I will definitely call on Bruce again.
By Cathi Q, Bury St Edmunds, 31 July 2015
The tiled floor looks wonderful now
By Mrs M, Colchester, 30 July 2015
He was neat and tidy, lots of helpful advice and really friendly, would definitely recommend him
By Mrs B, Thurston, 28 July 2015
Bruce was reliable, honest and hard-working. He provided us with excellent service at a very reasonable price and I wouldn't hesitate to recommend him to others. July 2015.
By Sue K, Haverhill, 15 July 2015
I am so pleased with the results the slate floor was a real mess and I thought it may need replacing but it now looks like new! Thanks Bruce for a brilliant job
By Valerie M, Near Ipswich, 08 July 2015
Really happy with the result
By January B, Bury St Edmunds, 01 June 2015
Results have exceeded expectation - our cream ceramic floor tiles with white grouting have been given a new lease of life - excellent service which I would heartily recommend to anyone.
Mr & Mrs Lee
(New wording - edited by Mrs Lee)
By Mrs L, Bury St Edmunds, 19 May 2015
Did a very thorough job with the floors, and was also pleasant to deal with.
By Julia B, Colchester, 07 May 2015
Fantastic transformation! Excellent finish - looks like a new floor. A very thorough process and non intrusive to daily routine
By Mrs C, Beddingfield, 28 April 2015
We are very pleased with the result on our kitchen floor. Thank you to Bruce for a job well done, with courtesy and consideration at all times. We would be interested in a Maintenance Contract for future upkeep.
By Vivene G, Saxmundham, 25 April 2015
Bruce has brought my floors back to their original state - I am very pleased.
He has been very helpful with advice on how to keep them looking good
By Christine C, Suffolk, 21 April 2015
I was very pleased with the service I received. Bruce came and quoted and then arrived as arranged and carried out the work to a very high standard. I am very pleased with the finished result. Many thanks Bruce.
By Helen H, Bungay, 15 April 2015
My tiles have been transformed. I am very pleased with the final result and would recommend to friends. Bruce was very helpful and professional.
By Tina S, Colchester, 09 April 2015
Floor looks better than when it was new. Quiet, clean, efficient, unobtrusive, excellent service. Thank you.
By Giles D, Leiston, 02 April 2015
A quick and easy experience, floor looks like new again. Very impressed.
By Mrs C, Alborough, 02 April 2015
Worked extremely hard and long hours to achieve a good result on our kitchen floor tiles. . Professional, Friendly and helpful service. Would definitely recommend.
By Doreen S, Saxheah, 31 March 2015
Bruce has done a fantastic job on some very dirty limestone, slate and marble. Thank you very much and I will definitely us him again.
By Jo W, Eye, 13 March 2015
Bruce has done the most fantastic job on our floors! They are as good as new! Rosemary Ferguson
By Rosemary F, Horringer, 09 March 2015
Our floor looks as good as new.
By Yvonne M, Kersey, 04 March 2015
Great service would use again!
By Kirstie J, Bury St Edmunds, 17 February 2015
Fantastic job, very pleased.
By Stephen D, Ipswich, 12 February 2015
Very happy with the results and service Bruce provided for us on our Limestone flooring,thanks
By Suzy D, Bury St Edmunds, 10 February 2015
We are very happy with the work carried out on our floors.
By Jenny P, Essex Border, 09 February 2015
Very happy. Bruce arrived right on time and did a great job. Would definitely recommend.
By Kate H, Ipswich, 15 January 2015
Bruce arranged a visit for a quote and then to do the work at our earliest convenience. The work was carried out to a very high standard with the utmost care taken to protect our kitchen units and skirting boards. He spent a day cleaning our filthy floor and then another applying seven coats of sealer. It looks better than new and was a very reasonable price for such a transformation - First class service!
By Barny B, Sulfolk, 13 January 2015
a very good service delighted with the result
By Charles M, Thetford, 04 January 2015
Very pleased. Bruce did excellent work.
By Simon L, Hundon, 19 December 2014
Bruce attended promptly to our request to view the kitchen floor. We accepted his quote and two weeks later he was on site. The work was carried out cleanly and efficiently, the end result is everything we could have hoped for.
By John D, Aldeburgh, 17 December 2014
Floor looked like new again after finishing treatment
By Paul S, Saxmundham, 12 December 2014
We were very pleased with the transformation of our slate floors. They have come up like new. A great job Bruce and good value for money.
By Mr G, Woodbridge, 09 December 2014
The work was done very satisfactorily. Bruce has good experience with travertine. He was prompt and professional in all aspects of the job.
By John B, Ispwich, 09 December 2014
Bruce came on time, was courteous and the work carried out was excellent.
Please can you possibly send the tile cleaner to me at:
SBL UK, 7 West Central,
127 Olympic Avenue,
Abingdon, OX14 4SA.
By Ben F, Aldeburgh, 02 December 2014
We were pleased that we were able to get an appointment very quickly and the work was done to the standard expected within 2 days.
By Marcus E, Newmarket, 30 November 2014
I was very impressed by the whole service. Bruce was professional, friendly and did a superb job cleaning a stubborn protective wax off bathroom tiles - the result was stunning. We were consulted throughout the work and Bruce ensured that we were happy with each step.
A great service!
By Kyrsty B, Otley, 24 November 2014
The tiles were clearly in need of a clean & seal. This job was challenging as it took Bruce a long time to get the tiles clean.
Unfortunately, there was still residue of the dirty muck under the kitchen cupboards and around all the skirting boards after he had completed the job. Bruce had promised to clean this up after day 1 before applying the sealant. He did not leave until 6.30pm on Day 1 and did not manage to clear this up before he applied 7 coats of sealant and clear silicone along the edges. When we scrubbed the muck off some of this was removed. It took us 1.5 hours to clean and will need a coat of paint now as not all the mess comes off. The kitchen was only decorated in April 2014 so this is disappointing.
However, the tiles look great and we are thrilled with Bruce's hard work. We would just like to suggest he cleans all the muck off before applying sealant to prevent creating another 2 jobs for his customers (cleaning and painting!)
Sigi & Jon
By Sigi , Witnesham, 18 November 2014
Would happily recommend Bruce to family & friends. He did a fantastic job & was very professional from start to finish. Thank you for a superb service. Adele Elliott
By Adele , Newmarket, 08 November 2014
Bruce has worked so hard to clean the floor tiles, he has gone that extra mile!
By Charlotte B, Stowmarket, 02 November 2014
We can't believe the look of our floor after Bruce worked his magic. The marble floor tiles have come alive again. His work was excellent, he was incredibly clean and tidy and very approachable. This was money really well spent.
By Brian B, Kenton, 20 October 2014
Bruce was very helpful in providing advice and materials for a small fireplace job I am undertaking. He was very professional, knowledgeable, polite and on time.
I would not hesitate in recommending him and hope to use him in future on a larger project.
By Andrew A, Levington, 10 October 2014
Although it is early days as far as seeing how the sealant works on the floor, to date I only have praise for Bruce Copping and his work. Firstly he was very responsive and although busy was able to fit me in at short notice. His work is excellent: efficient and timely and he worked incredibly hard during the two days he was here. He is personable and knowledgeable. The outcome is absolutely amazing.
By Rachel B, Bramfield, 02 October 2014
We are delighted with both the service and the finished job.
By Clive , Framlingham, 24 September 2014
We didn't think anything could be done with our floor but after Bruce thoroughly cleaned it then sealed it,it looks fantastic . All the colours have been brought out and it looks better than it ever has. We would definately recomend this to friends.
By Leanne F, Great Yarmouth, 02 September 2014
Bruce obviously takes his job seriously and did a tremendous job of our fireplace.
By Janice H, Woodbridge, 14 August 2014
Everything happened as agreed. Bruce was a friendly guy who took care of our new kitchen and gave us back the old barn tiled floor which we never thought we would see.
By Colin G, Kersey, 13 August 2014
Very lovely man who worked hard and got it all done in time - even helped me move furniture which I appreciated
By Laura S, Wattisfield, 29 July 2014
Excellent job carried out. We found quarry tiles under old carpet with years of old cement, plaster, tile paint, rubber matting, gripper rods - the works. The hallway was literally a building site when given over to Bruce, the issues were compounded by rising damp through the tiles which meant various visits, two different industrial dehumidifers AND a heat gun! Hallway is now glossy and immaculate - thank you very much job for an outstanding service and for your friendly approach.
By Lee H, Ipswich, 28 July 2014
Bruce was punctual, organised and polite. He worked very hard to get what was a larger than usual domestic job done with the minimum of disruption.
The floor looks much better than when it was first completed 4 years ago.
By Brian F, Diss, 10 July 2014
Professional approach. Trustworthy . Got on with job at hand . Very pleased with result
By Irene B, Ipswich, 25 June 2014
I was very happy with the result - thank you
By Virginia H, Lower Ufford, 19 June 2014
Bruce arrived on time, worked hard all the time he was with us and clearly cares about the high standard of work he provides. He is very pleasant to talk to, knows his trade and I wouldn't hesitate in recommending him to friends and family and using his services again.It is so refreshing to have a tradesman like Bruce come into the home who we feel perfectly comfortable with and who respects us and our property. Thank you.
By Mrs S, Attleborough, 12 June 2014
The service we received was efficient and effective. Bruce was pleasant and polite as well as helpful and flexible as far as dates were concerned. We are pleased with our floor and will not hesitiate to contact him in the future for any maintenance which may be necessary.
By Eleanor B, Norwich, 06 June 2014
Bruce was great, and very businesslike. He is coming back to do more work for us next month. We would recommend him without hesitation.
By Anthony C, Wickhambrook, 02 June 2014
Very professional service. Bruce had to travel a long distance to carry out the job and I am delighted with the work he has done.
By Roe C, Kings Lynn, 09 May 2014
Really nice guy who did a professional job. Have recommended him already.
By Stephen S, Blaxhall, 18 April 2014
I am really pleased with the look of my new floor, and would happily recommend Bruce Copping to friends, family and colleagues.
By Margaret , St Andrew, 02 April 2014
We enjoyed a first class service from Bruce who carried out the work professionally and within the time quoted. We would have no hesitation in recommending him to any one wanting their tiled floors cleaned and sealed.
By Nicholas P, Chedgrave, 21 March 2014
Bruce was very easy to have in the house over the two days the job took. Nothing was too much trouble.
However, I am concerned about a line of tiles that haven't dried out from the cleaning.
By Sheila G, Bury St Edmunds, 14 March 2014
Very pleased with the work.
By Mrs L, Woodbridge, 14 March 2014
First class service. Everything done to my total satisfaction.
By Mr B, Debenham, 05 March 2014
We are totally happy with the work Bruce carried out. He was very professional, knowledgeable and we would have no hesitation in recommending him. It has taken us a long time to find someone to clean and seal our Victorian floor tiles and I am so glad we waited. Thank you tile doctor - our hallway looks lovely - and thank you Bruce.
By Nicola A, Colchester, 01 March 2014
Was over the moon with the work carried out on our tiles today, it has given them the lift they desperately needed! Excellent job carried out professionally with no mess at all.
By Penny D, Newmarket, 21 February 2014
Bruce was a pleasure to deal with and most efficient. Altogether a positive experience and my floor looks fantastic!
By Annie M, Stoke By Nayland, 20 February 2014
Bruce has been friendly and professional - I am very happy with his work.
By Karen S, Broughton, Ipswich, 19 February 2014
Bruce was excellent, arrived on time as agreed and did a great job. We are very pleased with the results
By Emma K, Newmarket, 23 January 2014
An excellent job over a fairly large area of badly stained tiles. As the work was in a public building we had a limited time frame to work in and Bruce was very accommodating in fitting into that time frame. To allow for the painting of the building at the same time, we had drawn up a fairly tight work/critical path schedule which Bruce worked to closely and the result was the contract finished within the time frame we had allowed ourselves and to a very satisfactory standard.
A very happy result all round.
By Revd. P, Norwich, 10 January 2014
Bruce took alot of care over our floor and the end result is good. We are still not quite there due to the tiles being on soil and producing a lot of salty residue but he explained this and we are happy we understand.
By Ferne A, Earls Colne, 17 December 2013
Thanks very much for an excellent job done and your attention to detail. Results as good as new! Very happy.
By Mr C, Lowestoft, 27 November 2013
Absolutely excellent service. Floor cleaned to a high standard, would definitely recommend Bruce, to friends and colleagues.
By Jane B, Great Hockham, 11 November 2013
Efficient and reliable. Very pleased with result
By Catherine H, Ipsiwch, 10 November 2013
Bruce did an excellent job, at each stage describing what he would do, and completing to a high standard the work. Bruce was prompt and professional and we would recommend him to anyone else.
By Neil P, Woodbridge, 30 October 2013
Floor looks great - thanks!
By Laura M, Bintree, 21 October 2013
Thanks Bruce, super job.
Worked very hard, really nice man to do business with and would recommend without reservation.
By Stuart I, Felthorpe, 21 October 2013
Excellent service and will recommend to others.
By David R, Attlebrough, 14 October 2013
Great personal service
By Peter T, Ipswich, 13 October 2013
Mr Copping was punctual, friendly and professional. He was a thorough workman who did an excellent job at a very good price. I will not hesitate to recommend both the Tile Doctor and Mr Copping.
By Cheryl B, Bury St Edmonds, 19 August 2013
My floor looks like new agian thanks
By Mrs S, Woolpit, 16 August 2013
We are very happy with the results, it has made a great difference to our Edwardian tiles. Thank you
By Claire G, Beccles, 24 July 2013
We cannot praise Bruce highly enough... A thoroughly professional but friendly service. We are thrilled with the results.
By Teresa W, Debbenham, 15 July 2013
good service and pleased with results
By Martin S, Ipswich, 04 July 2013
I was very happy with the work carried out. My only reservation was that I thought £50 was rather steep as the work only took half an hour to complete. I was quoted this amount though and decided to go ahead with the work as I didnt think there were many other companies in the Ipswich area that could fix the broken tile.
By Lousie G, Ipswich, 11 June 2013
Very pleased with end result and Bruce was very helpful. Will come back as a customer
By Stephen B, Bury St Edmunds, 25 May 2013
Very happy with Bruce - came round promptly and did a terrific job. Will definately recommend him.
By Mr E, Waldringfield, 17 May 2013
Our slate floor now looks like new again.
By Mrs S, Bury St Edmunds, 21 April 2013
Bruce was very pleasant clean and efficient
By Mrs G, Bury St Edmonds, 10 April 2013
Great job, very friendly, tiles look excellent.
By Mrs F, Newmarket, 06 April 2013
Our terracotta tiles were badly stained and grimy. Bruce has cleaned them really well and sealed them with seven coats so they should stay looking this good for a long time. Bruce is very professional and pleasant. We would definitely recommend his services.
By Siobhan H, Newton, 23 March 2013
Delighted with the floor. Think perhaps it would be better to be left with a sample of the cleaner when the floor was finished so it can be washed with the correct product right away.
Really not sure what is happening re your emails as this has just come into my inbox dated 19th Feb and I thought I had replied ages ago!!
By Sue J, Nr Woodbridge, 02 March 2013
We were very pleased with Bruce's work.
By Maurice B, Woodbridge, 28 February 2013
We are so happy with the service and the amazing outcome of our victorian floor. Would definetly recommend to friends and intend to use Bruce again to maintain the condition.
By Amy H, Norwich, 19 February 2013
I had tried to improve the look of the hall floor since moving into this house eighteen months ago, but without success. It plainly needed professional treatment, and is now looking like new. I contacted Mr Copping having admired work carried out at a neighbour's house. Anne Day
By Anne D, Woodbridge, 17 February 2013
Generally the work went well and Bruce dealt speedily and competently with a problem that we encountered during the process. He demonstrated a professional and understanding approach to the work and the end result is very satisfactory.
By Mrs R, Lavenham, 15 February 2013
A very clean and reasonably priced job.
By Mrs O, Snape, 11 February 2013
- knew his craft
- fantastic improvement to the slate tiles in kitchen
- very through cleaning to shower tiles - removing leftover silicon seal, and de-griming the tray.
- easy to work around (I work from home so appreciated the minimal disruption).
By Alan S, Stowmarket, 10 February 2013
I have had my tile floor cleaned by Tile Doctor and I am extremely pleased with the result. I had allowed my floor to become grubby and stained as I couldn't find any one offering a cleaning service, this was solved when I saw the Tile Doctor's van at a neighbours. The work caused minimum disruption and was certainly worth the inconvenience to recover the attractiveness of the slate floor. I am sure that I would use this service in the future.
By Gordon C, Woodbridge, 03 February 2013
Quick clean service. Didn't overclaim.Good result. About 80% better as promised. Took some paint off cabinetlegs but hopefully not a problem
By Alan T, Spex Hall, 18 January 2013
The work was carried out quickly and proffesionally, we are very pleased with the reslut.
By Nicholas S, Hitcham, 15 January 2013
Bruce was extremely efficient. He did a sample tile so that I could see the process. Over 2 days he transformed my travertine floor and I am very pleased with the result.
I will definitely call him again when the floor needs re-sealing.
By Mrs H, Stowmarket, 10 January 2013
Mr Copping coped extremely well under some trying circumstances which meant I had to leave him in the house alone to complete the job.
By M D, Norwich, 09 January 2013
Bruce did a lovely job, my floor looks so much better. Think I should be getting a bottle of something to keep the floor looking nice?
By Eleanor M, Braintree, 29 December 2012
Very pleased with finished look of job. Hopingcolour will stand the test of time ;-)
By Nick C, Havehill, 04 December 2012
Bruce did an excellent job! Our floor looks better than it did when it was first laid. We would be pleased to recommend him.
By Denise W, Crowfield, 27 November 2012
Bruce was brilliant. The tiles look amazing, excellent service by a friendly professional.
By Mathew O, Hadleigh, 27 November 2012
The job was carried out promptly and professionaly.
Bruce Copping cleaned up well afterwards.
The finished work has been admired by visitors and we have been able to recommend The Tile Doctor to many.
Well done !
By Michael B, Woodbridge, 16 November 2012
I am really pleased with the work Bruce did for me, he is hard working and kept any mess down to a minimum. The work was completed in the time he told me, I am very pleased with the end result.
By Lisa S, Rayleigh, 02 November 2012
We are very happy with our tiles that Bruce polished and resealed. We will use him again when we get round to refurbishing our kitchen. Thankyou. Sarah Valentine.
By Mr A, Great Birkett, 25 October 2012
The floor looks better than new at the moment - just hope I can mantain it to keep it that way.
By M. A, Woodbridge, 14 October 2012
nice chap and competent work. Will invite back for further work to be done
By Martin B, Thetford, 11 October 2012
Bruce contacted me very quickly and arranged to visit and see my requiremments. Like most people I arranged to have quotes from other companies, but none gave me the confidence that they a full understanding of how to go about cleaning and treating my tiles. I have already recommended Bruce and his services to a number of friends.
By Ireland , Norwich, 01 October 2012
Bruce left my floor transformed. It was a pity to put the furniture back as the tiles simply looked fantastic. Excellent job. Well done.
By Tim H, Haddiscoe, 22 September 2012
The work was carried out professionaly and on time
By Mrs S, Bury St Edmunds, 25 July 2012
I an delighted with the outcome of the tile clean. Bruce was extremely professional and completed the work in the time stated. When I think we nearly ripped up the quarry tiles and now thanks to Bruce the floor looks amazing setting off the kitchen perfectly. Thank you
By Mrs E, Friston, 18 June 2012
Done a superb job, tiles better than I would ever have expected
By Crinna T, Bury St Edmonds, 15 June 2012
Bruce was very professional and a pleasure to deal with.
By Gary S, Norwich, 05 May 2012
Very responsive and personable - contacted me by return email wihin minutes and responds quickly to any queries or questions arising too.
Good job well done thank you
By Lucy S, Tunstall, 25 April 2012
Bruce was a very nice person, easy to get along with and clearly had an understanding of our requirments, he explained the process clearly and carried out all the work very proffessionaly.
By Richard H, Great Yarmouth, 25 April 2012
Work carried out to quarry tiles as arranged and agreed. Made the floor almost new after it had been badly stained/affected by lime and had old damaged sealant on it. Would recommend to anyone looking to give their floor a new fresh look.
By Mike S, Norwich, 12 April 2012
Bruce Copping provides an excellent service and produces a professional finish to my floors. I am happy to recommend him anytime. Dr E D Gordon
By Dr D, Stratford St Mary,, 05 April 2012
Very nice man, prompt work well executed
By Mrs A, Norwich, 26 March 2012
ln two days Bruce Copping has re-juvenated a travertine tiled kitchen floor, a stone hearth and several granite countertops. He has produced highly successful results and I am happy to recommend his work. He has been careful and considerate whilst dealing with this project and has been very professional in all his dealings with us.
By Dr E, Stratford St Mary, 11 August 2011