Steve was very punctual both for the assessment visit and on the day of the work being carried out. Email communications were also very prompt. We are very pleased with the renovation work he did in our bathroom.
By Joyce S, Nottingham, 18 September 2020
Steve and Kay were brilliant and work very hard, keeping us informed of progress.
I was a little disappointed with the final finish. There are white streak marks on the floor where the scrubbing procedure has left marks. Also was hoping that the tiles would have a darker colour, as they were before cleaning. Steve did say that this finish was because of the nature of the tile; however, If there is a product that would give quarry tiles a slight sheen and a mellow red finish then I would be interested.
By Andrew F, Derby, 15 July 2020
Very professional and made an excellent job of the cleaning and resealing. Very pleased.
By Max B, Derby, 21 June 2020
Wonderful restoration of the quarry tiles. Thank you
By Charlotte J, Loughborough , 26 March 2020
Excellent service thank you
By Joanne T, Godalstone, 18 March 2020
Steve and Kay did a fantastic job, repairing and restoring our old quarry tile floor.
They filled in a large missing section and replaced and re-set a large number of broken tiles.
After the cleaning and treating, it now looks superb.
By Marek N, Nottingham, 06 March 2020
Very hard working team. Job took longer than they anticipated but we weren’t charged for the extra time
By David J, Nottingham, 22 February 2020
I thought the quote was high for what I thought I needed done but when the work was completed I was so very glad I went ahead with it. All of the bathroom was gleaming, pristine, better than showroom condition. The result far surpassed my expectations. I was so pleased and excited I have been telling my relatives and friends. I would definitely recommend Steve Carpenter and Tile Doctor.
By John C, Derby, 04 January 2020
Amazing job! Thank you so much. We are over the moon with the floor. What we thought would be a relatively simply job quickly turned into a nightmare for you, thank you for for being so professional and completing it!
By Amiee F, Radcliffe On Trent, 12 December 2019
Steve was very punctual, arriving very early as to not effect my work commitments.
Work was outstanding.
By Luke W, Nottingham, 27 November 2019
thanks for a very good and professional service
By Michael H, Nottingham, 05 November 2019
Wow.. What a transformation. We’d tried ourselves to get the grout mist removed with no success. We got in touch and I have to say the professionalism, communication and quality of work is amazing. I would h ve absolutely no hesitation in recommending to anyone. Thanks again, Paul.
By Paul S, Castle Donington, 21 October 2019
Super job carried out in a professional manner. Met all my expectations and gave good advice regarding ongoing maintenance and Tile Doctor products. Second time we have used Steve and will do so again without hesitation.
By Graham R, Ruddington, 19 September 2019
Steve's communication beforehand was quick and clear regarding the work and price, and it was all done with care and professionalism to a high standard. Our restored porch and cleaned utility floors look miles better for it - I'd definitely recommend to friends and family when they were looking to get similar work done.
By Jim S, Sherwood, 17 September 2019
Brilliant thorough work. Fixed all broken tiles and beautiful sealing of my Minton tiled floor.
Looks like a brand new floor!
By Mona A, Nottingham, 13 September 2019
The transformation of our quarry tiled floor has exceeded our expectations. Steve and Kay were both professional and knowledgeable and gave sound advice for aftercare. We wouldn't hestitate in using Tile Doctor again for future requirements. Thankyou Steve and Kay
By Byron M, Belper, 01 September 2019
Thought our badly stained table was ruined however the results were excellent.
Thank you very much!
By Catherine B, Retford, 15 May 2019
Steve was very professional in his dealings with us. He carefully explained what he would be doing, and managed our expectations for the final outcome.
We now have a repaired and rejuvenated Edwardian tiled entrance hall which looks really good. I wish we had called him 16 years ago, when we moved into the house!
By Sian H, Woodthorpe, 01 May 2019
By Richard , Notts, 13 March 2019
The work carried out by Steve and Kay in cleaning and sealing our kitchen,utility and conservatory tiled floor areas was carried out very professionally and has transformed the look of all the rooms.
Over the years since the tile floors had been layed all the grout lines had become very stained and dirty, and no amount of scrubbing and mopping made much impact. So we were very pleased with the excellent results that the tile doctors achieved.
By Mr G, Radcliffe On Trent, 19 February 2019
Can’t thank Steve enough, he has completely transformed our floor and has made us aware of how to care for it going forwards. He is extremely hard working and rather a perfectionist. We have asked him to return for regular maintenance visits (2-3 years) and we look forward to welcoming him back to our home. A superb job and we are delighted!
By David A, Mansfield , 15 February 2019
Steve did a really fantastic job repairing and restoring our very tricky and old unusual mosaic tiles. He was extremely professional and helpful. We are so pleased with the results and work him and his wife carried out .I would 100% recommend his services.
By Sharon H, Nottingham, 07 February 2019
Mr Carpenter gave a very clear explanation of the processes to be used and their benefits and limitations. We also learnt a lot about our floor, its probable history, possible future problems and how to look after it.
The work was carried out in an unobtrusive way as possible and the results way exceed our expectations. The colours have had their brightness restored and even engrained looking murk has been removed.
By Gwynne P, Ashbourne, 29 January 2019
Our kitchen tiles look new again.
By Gary S, Stubton, 11 December 2018
quick and efficient service.
By Simon R, Attenborough, 20 November 2018
Did a great job. Really happy with results. Very professional and thorough. Would highly recommend.
By Victoria R, West Bridgford, 11 August 2018
Expert advice from Steve, excellent job done. Thanks
By Ann H, Nottingham, 10 August 2018
Excellent service, efficiently and speedily carried out. Thank you.
By Jan S, Nottingham, 10 August 2018
What a great guy and a professional service.
By Jon C, Corby Glen, Grantham, 29 June 2018
Steve and Kay did an absolutely wonderful job on my tiles, which were not in a good condition. Lots of loose and cracked ones, which they’ve restored and levelled, and hallway is now looking gorgeous.
By Catherine M, West Bridgford , 26 June 2018
Very pleased with the work. Useful and professional advice also given.
By Katie M, Nottingham, 30 April 2018
Response was swift & I was offered a date the following week. The consultation was thorough so I was aware of the process & price straightaway, with advice on how to maintain the finish afterwards with their specific cleaning product.
My “ tile doctor” turned up on time even though he was suffering from an injured back!
We kept out of the way & returned to a lovely clean floor, restored to what it was when laid. All the accumulations that had become embedded in the surface of an unsealed floor had been removed - the difference was really noticeable.
I have no hesitation in recommending this service.
By Sheila S, Normanton On The Wold, 27 April 2018
Steve was excellent he assessed the problem and kept me informed throughout. I appreciated his honesty and was impressed with his professionalism, I would have no difficulty in recommending him to friends and family.
By Mr F, Mansfield, 29 March 2018
Professional, friendly, hard working, honest
I will be recommending him
By Riley , Nottingham, 07 March 2018
Such a fantastic job done by you guys. We’re so pleased with how good the shower cubicle looks now- feel free to share those before and after pictures! No hesitation at all in recommending you both and indeed, asking you back to work on the kitchen ASAP! Many thanks, Nick &Mandy Ryan.
By Nick R, Nottingham, 23 February 2018
Good job on old quarry tiles
By Andrea H, Newark , 10 February 2018
By Emma S, Retford, 23 January 2018
Good job, neat tidy and friendly.
By Nick W, Nottingham, 20 January 2018
Fantastic job by Steve and great advice given.
By Jason C, Nottingham, 06 December 2017
A lovely approachable Husband and Wife team. They arrived on time and worked efficiently throughout the day.
Very knowledgable and explained exactly what they would be doing and how long it would take.
We are so pleased with the results of our Limestone floor, it looks like brand new and Steve explained to us how to look after it here on in and even gave us a bottle of cleaner to use.
A very happy customer. Thank you!
By Karen J, Babworth, 13 November 2017
It was difficult to find anyone to do this work, but I was delighted to find Tile Doctor and Steve. He always took time to explain exactly what the process is, and what is likely to happen as the floor dries out. He was always punctual, polite, and worked cleanly despite having to clear off a significant amount of bitumen that had been used to coat the tiles. Thank you for your hard work and helping to restore our beautiful floor.
By Lucy F, Beeston., 17 October 2017
Work was carried out very professionally, the end result was a vast improvement. Very happy with the experience.
By Erika H, Granby, 29 September 2017
First rate professional job. Bathroom restored to new and we now know how to maintain it. Really delighted with every aspect - many thanks!
By Caroline B, Doncaster , 20 July 2017
A very good service
They didn't make any mess and left our floor looking the way we had always wanted
By Jane H, Newark, 18 June 2017
Great service and finish my floor looks as good as the day it was laid!
By Carl C, Hucknall, 05 June 2017
Really happy with the work carried out. This is the second time Steve has done our tiles and we would definitely use him again.
By Catherine G, West Bridgford , 30 May 2017
All work was carried out in a very professional manner.
Excellent care was taken to minimise mess and inconvenience.
I would highly recommend
By Marie M, Newark, 17 May 2017
Very professional and informative service. Thank you.
By Rob S, Newark, 05 May 2017
Very impressed with Steve's service. Excellent knowledge base and discussion of all treatment options and potential results. Worked late to prepare floor and provided clear advice on drying times. Responded to several text and phone messages before returning for final floor treatment. Very professional and helpful at all stages; would confidently recommend to others.
By Mr. N, Beeston, 24 April 2017
Steve and his wife were very helpful respectful and accommodating to our needs. They worked incredibly hard and we're here for 2 very long days. I was very impressed with them and the floor looks amazing. I cannot remember how long it took to contact us but it was pretty quick.
By Claire W, Gamston, 08 April 2017
Very friendly and efficient service. My floor tiles look brilliant after being covered up by carpet for years and yesrs
By Kate M, West Bridgford, 03 April 2017
The work was carried out very well and efficiently - the floor now looks really bright after only one deep clean in 130 years! Steve was very knowledgeable and they provided a very efficient and considerate service.
We were pleased with the service and the result.
By Mr L, West Bridgeford, 31 March 2017
Great job on our victorian tiles and a quick, friendly professional service from Steve.
Would definitely recommend.
By Lindsey E, Newark, 27 March 2017
Feedback date 28/02/2017
Will definitely use the Nottingham Tile Doctor service again.
Arrived promptly, friendly, professional, and kept me informed of the process throughout.
Answered my questions even after the assignment was complete.
By Donna S, Barton In Fabis , 28 February 2017
Steve Carpenter was very helpful and friendly. He initially did a 'work survey' on our 1930's original quarry floor tiles and talked me through the survey. He explained what he could do to clean and restore them. He also provided me with information about how the tiles were originally laid, which I was not aware of. He did a great job on restoring the tiles and gave helpful advice as to how to keep them looking good. I would certainly recommend Steve.
By Kevin C, Wollaton, 14 December 2016
Great service and our floors look fantastic now. Many thanks
By Tina W, Sutton-in-ashfield, 30 November 2016
Very satisfied with both the service and finished floor renovation carried out by Steve.
By Keith G, Keyworth, 01 September 2016
Steve did a fantastic job with our Minton tile hallway, not only cleaning the tiles but replacing a number of broken tiles and laying new tiles where they were missing. The end product was way above our expectations considering its condition. Steve did all this with the distraction of having other contractors being in and out of the property. Overall very impressed with Steve's professionalism and the work he carried out and would highly recommend him.
By Alex P, West Bridgeford, 28 August 2016
Great job! Very satisfied, thank you.
By Angelica J, Nottingham, 17 August 2016
Steve has done a fantastic job, we are extremely pleased with the results. Steve has walked us through the process, the level of expectation. He has taken longer than anticipated and the result show great level of care and professionalism. Thank you very much Steve!
By Comerauer E, Long Eaton, 14 August 2016
Spent all day here, cleaning quite neglected tiles around a swimming pool. We are very happy with all aspects & would be very happy to recommend him.
By Philip R, Wysall, Nottingham, 17 July 2016
A first class job, many thanks to Tile Doctor
By Graham A, Bulwell, 17 June 2016
Really positive experience from start to finish. I was contacted the same day and a swift appointment was arranged. Work was completed to a really high standard and Steve was very professional with clear care instructions left. Would have no hesitation in recommending him to others.
By Cath C, Newark, 31 May 2016
I would highly recommend Steve Carpenter he's professional and is a perfectionist. I could not recommend this guy highly enough, if you want a great job he's your man...
By Richard S, Dalbury Lees, 31 May 2016
Very polite and professional. Great job!
By Zoe H, Mapperley Park, 19 May 2016
There were a series of personal events which I believe caused Steve to delay contacting us in the first instance,but this was not a real problem for us.
By Richard L, Nottingham, 18 May 2016
Steve was very professional and knowledgeable....great job
By Paul V, Nottingham, 07 April 2016
We had forgot what the tiles looked like they were so dirty.
After cleaning they look brand new
By Mrs S, Kingston On Soar, 10 March 2016
By Duncan M, Nottingham, 15 February 2016
Steve was extremely clean and tidy leaving floor and house spotless. He was quick to respond and carried out the work shortly after giving us quotation.
He also advised on how to maintain the floor which was very helpful.
By Graham A, Nottingham, 21 January 2016
Steve was friendly polite and efficient. He explained the process clearly, and was upfront about what it would and wouldn't be able to achieve. The floor is still 'curing' but looks 100% better after the deep clean and seal. I would have no hesitation in recommending this service, thank you.
By Sara C, Gelding, 14 January 2016
Steve came when he said he would and did the work that was planned. Initially there was a problem which Steve immediately noticed and arranged to come back and sort it out within a few days.
By Paddy E, Nottingham, 05 January 2016
Excellent Service from Steve Carpenter our local Tile Doctor who did a brilliant job getting rid of the grout Haze that was all over the extensive tile surfaces in our new offices. The tiles look new again. Can't recommend enough.
By Joanne L, Newark, 08 December 2015
Very pleased indeed with the professional service and excellent finish achieved. The cleaning and renovation of the tired and dirty flagstones is an absolute revelation.
Many thanks indeed to Steve for his efforts and advice.
By Martin W, Caythorpe, 14 November 2015
Steve was a real find! Really polite, punctual, did what he said he would do. He explained what he was doing and why as we went along so I was kept in the picture at all times. Have already recommended him to my decorator today, an excellent service.
By Trish D, Radcliffe On Trent, 06 November 2015
A great job and advice. Steve was professional - Thank you
By Amanda S, Melton Mowbray, 30 September 2015
Steve Carpenter turned up when he said he would, worked very hard, and considering the long term bitumen contamination did a very good job. Steve was also very professional and knowledgable. I would recommend him and tile doctor to any one with similar problem floors.
By Steve B, Newark, 05 September 2015
Steve did what he said we would do. Was friendly and felt trustworthy. He gave me advice and answered my question patiently.
By Jim S, Lowdham, 01 September 2015
Steve was very professional right from first contact through to completion. The quality of his workmanship is second to none, well worth the money. Steve was very clear when explaining the work that he would carry out and the realistic expectations of how the floor would look after restoration. We are extremely happy with our restored quarry tile floor. I would recommend Steve and the Tile Doctor to anybody looking to restore a tile floor to former glory.
By Louis M, Rotherham, 11 August 2015
Feedback date: 27 July 2015.
I had a lounge floor and a kitchen floor to be treated. Steve gave me a quote and carried out the work in a thorough and highly professional manner. He explained what was involved in the treatment and answered any questions I had in an easy-to-understand fashion, which helps with specialist work such as this. The work took two days and it was done precisely as explained. I am absolutely delighted with the final product and would certainly recommend Steve to anyone else needing quality workmanship to bring up a tiled floor of any age.
By Oliver D, Beeston, 27 July 2015
Found 'Tile Doctor' online and Steve Carpenter the local agent got in touch. From start to finish he was thoroughly professional and nothing was too much trouble. He is technically very knowledgeable and gave sound advice which was much appreciated. He worked in a clean and orderly manner with the minimal disruption which considering he was working in the kitchen and main entrance hall was most important. Good products, excellent service, would I recommend to others - of course.
By Graham R, Ruddington, 26 July 2015
The floor is clean and shining at the moment but I cannot comment on the durabity of the teatment. Steve advised me on how to maintain the floor and hopefully I have spent my money wisely
By Susan P, Chesterfield, 08 July 2015
Right from the first contact, Steve was courteous, personable and knowledgeable. His analysis of the two very different floors was in-depth and extremely helpful. He outlined the nature and cost of the work as well as the probable outcomes. He arrived promptly, was meticulous in his preparation of the work area so that surrounding surfaces were not affected by his equipment and materials and then worked diligently throughout the days assigned. He was always careful to give updates on progress and thorough in his final instructions on after-care. No hesitation in recommending him for any hard surface cleaning, renovation - or evaluation of flooring and what needs to be done to bring it back to its former glory. Excellent service, craftsmanship and products.
By Mike H, Newark, 18 June 2015
Floor looks great, Steve was friendly, informative and did a great job.
By Simon W, Newark On Trent, 13 June 2015
Steve is a great guy! Very pleasant and we went with him despite getting a quote from a competitor. He did a great job and managed our expectations well. The tiles look great, much better than I expected! We will definitely use him again. Thank you.
By Margarita L, Nottingham, 04 June 2015
Felt very happy to leave Stephen with our keys while we were away from home for a week! Good result thanks
By Anne S, Sherwood, 24 May 2015
Very fast and efficient service. Steve explained the process well. Only slight issue is that the silicone sealant used for edging is peeling slightly in places - hopefully this will clear up over time.
By Michelle H, Newark, 27 April 2015
Steve was very courteous & professional. My floor was a lot more complicated than first thought but Steve worked extra days to get the job finished at no extra cost. Excellent.
By Dorothy C, Bradmore, 17 April 2015
Knowledgable guy who provide a keen service very professional, Steve carried out a clean job and I would recommend him to anyone
By John H, Newark, 15 April 2015
Did a good job of floor but disappointed that fridge and cooker were not better protected during the process.
By Shelly M, Retford, 10 April 2015
By Russell F, Bawtry, 09 April 2015
The floor looks great. Clean job. Very happy.
By John L, Nottingham, 20 March 2015
Very thorough! Huge change! Very happy with the work.
By Jacob G, Long Eaton, 17 March 2015
We found Steve very professional and informative in his approach, he explained the whole process and made a fantastic job on our hall tiles gave lots of advise on the care of our tiles and made a great repair of the missing and broken tiles . Would recommend him without hesitation
By Mary H, Nottingham, 15 March 2015
Excellent service. Excellent results. Thank you
By Ian I, Southwell, 14 January 2015
Steve carried out the cleaning of our slate flooring to the Swimming Pool Room, Kitchen & Orangery. We were totally satisfied with the end result; Steve was very hard working, likeable and very professional. A friend visiting the day after Steve had finished asked when we did we have the new floor! Thanks very much Steve
By Adrian A, Lowdham, 18 December 2014
By Roger C, Nottingham, 22 November 2014
By Josh G, Ashbourne, 26 October 2014
Many thanks to Steve for making the grout look better than it was when it was originally laid.
By S A, Nottingham, 01 October 2014
I was very impressed with Mr Steve Carpenter's work and professionalism. We have an old and slightly damaged Edwardian tile floor which we new would never look like new but as a result of Steve's considerable efforts we now have a floor which we are very proud of; we also appreciate the advice Steve gave us on how best to look after the floor in the future, I would have no hesitation in recommending Steve and Tile Doctor.
I was less impressed with the amateur way the cleaning materials I ordered from Tile Doctor were packed and addressed. The flimsy box was held to together by tape and was in a state of near collapse when it arrived at my place of work, the address label failed to mention my name, leaving that to a small and easily overlooked 'for the attention of' text box on the address label. Had this been my first impressions of Tile Doctor, it would have been my last as I was very underwhelmed by the lack of effort to secure package the cleaning products for transit.
By Simon W, Nottingham Area, 30 September 2014
Steve was 1st class both in explaining the procedure and also the finish he achieved. His professionalism in completing the cleaning of our hallway was outstanding. Our thanks to Steve
By Peter W, Bestwood Village, 24 September 2014
We were very impressed with the service we received and the result following Steve's hard work. We will definitely us tile doctor again and would not hesitate to recommend the service to others.
By Barbara K, Derby, 12 September 2014
Steve was helpful, polite, professional and honest and he provided very detailed background information and advice. He was flexible regarding dates to review the tiles and to carry out the work. On the day of the restoration he worked very hard on what turned out to be an awkward job. The tiles were transformed from porous, dull and faded to sealed and shiny with a new depth of colour and there was no mess to clean up afterwards. All in all a good job.
By Cathy H, Nottingham, 02 September 2014
Steve could not have been more pleasant and helpful. He worked extremely hard and was very knowledgable about Victorian floors. I would highly recommend him.
By Mrs V, Newark, 26 August 2014
We are pleased with the treatment used on our shower floors. The job was completed within hours, fantastic result.
By Neil D, Burton On Trent, 13 August 2014
Our job turned out to be more complicated than first envisaged and involved Steve having to return for an additional two visits to complete it. Steve did this with no hassle at all and at no additional cost. We very pleased with the finished floor. Steve was extremely professional and I had no reservations at all about leaving him in my house for the day whilst I took the children out. Thanks you Steve.
By Jill C, Nottingham, 16 June 2014
Absolutely fantastic! We thought that we would have to live with stained sandstone tiles in our new conversion. We had even investigated taking the old tiles up and replacing. The Tile Doctor was good to his word and transformed the kitchen floor back to its former glory (and should remain that way for some time). Can't thank him enough and have passed his details on to our builder! Thanks again.
By Louis Q, Hensall, 21 April 2014
Steve did a fantastic job.
By Francis W, Nottingham, 17 April 2014
Thank you for sending the info re Steve, not heard from him yet, tried to click on his website , however it is not responding?
By Jackie H, Nr Ashbourne, 19 January 2014
This was probably a rather unexciting job - just white shower tiles and grey floor tiles - but Steve took a lot of time and trouble to get everything right, and gave some useful general advice on tile care along the way. Very pleased with the result.
By Lesley L, Southwell, 14 December 2013
Outstanding service, Steve was very knowledgable and professional in the way he went about his work.
By Matthew J, Long Eaton , 26 November 2013
Absolutely delighted with the way the floor has come up. The service was efficient and friendly and we would definitely recommend Steve Carpenter to friends. Thank you .
By Wendy C, Nottingham, 29 October 2013
Steve was a very tidy worker and worked non stop until finish the overall effect is excellent and the floor looks like new.
By Nadia M, Doncaster, 28 October 2013
Tile doctor ensured delivery of solutions was next day and Steve carried out work in same week excellent service as I was on a tight timescale and need floor cleaned /completed before decorators could start. Steve was extremely knowledgable and helpful thank-you
By Louisa R, Nr Burton Upon Trent, 26 June 2013
After months of despair and disbelief that the floor tiles that had cost so much looked permanently soiled, and would not clean up despite trying everything from the supermarket and tile shop. My Knight in shining armour from the tile doctor , Steve Carpenter arrived with his knowledge and product and turned my dirty looking floor that had been contaminated with grout haze into a beautiful shining statement!! thank you so much
By Michelle W, Nottingham, 05 April 2013
Many thanks for an excellent cleaning & sealing job on our 1930's floor, excellent service & competitive price. Our floor looks wonderful for its age - thank you.
By Joy P, Nottingham, 15 February 2013
Excellent work returned my floor back to new
By Teresa H, Newark, 13 December 2012
Due to the nature of our natural flagstone floor I think our expectations needed to be managed more realistically. While the end result is much improved from the state of the floor before, it is not as good as we both expected following the initial visit from Steve.
By Richard F, Aslockton, 31 October 2012
Steve did an excellent job on my Marble floor, he was very tidy and pleasant during the time he was here. I also appreciate the information and the products he advised me to obtain.
By Brenda L, Mansfield, 10 July 2012
Really pleased with Steve's work, also follow up advice on keeping tiles clean etc, very good value.
By Gordon B, Long Eaton, 19 June 2012