Very professional and helpful from start to finish. Our re-laid stone floor presented quite a challenge (especially the numerous splashed of plaster!), but Russell and Beth just got the job done with such a positive attitude. Many thanks.
By Mark S, Kendal, 26 January 2024
Entrance hall got trashed in a flash flood, but found the original Victorian stone floor underneath when I took out the carpet. Though the slabs were sadly grey, stained and showing years of neglect, after a couple of days cleaning, sanding, repointing and sealing by Russell and Heidi I now have glowing gingerbread-coloured sandstone paving my hallway.
By Paul G, Penrith, 06 November 2023
We were extremely pleased with the performance of the Tile Doctor. Our floor looks 100% better.
By Fiona B, Calbeck, 24 August 2023
Floor looks great. So much brighter!
By Angela W, Kendal , 30 July 2023
Russell and Heidi were friendly and efficient. We found Tile Doctor an excellent service.
By Michael P, Carlisle, 20 June 2023
Altogether very helpful, and 'human contact' maintained throughout - which is always a 'plus' in any commercial exchange these days!
By Keith C, Appleby-in-westmorland, 01 June 2023
Very professional service and really pleased with the final product.
By Paul F, Glenridding, , 20 March 2023
Great job by Heidi and Russell. Clean, efficient and just got on with it. Very pleased with how the stone floor looks now.
By Clare R, Wigton, 26 January 2023
The team were keen to ensure that we were happy with the finished floor, which we were. Would very much recommend the service.
By Sarah B, Middleton, 05 November 2022
John and the Team were really friendly and very professional. He kept us informed as to what he was doing and things still to be done. Much appreciated
By John W, Barrow, 29 September 2022
A fantastic experience from start to finish (Trustpilot feedback completed too)
By Graeme F, Clifton Penrith, 26 September 2022
The 200 year old rough slate tiles were uncovered during a renovation. Russell’s Team removed all the concrete and old carpet tape, repointed and created a smoother surface which was still in keeping with the age of the cottage. We are very pleased with the results.
By Nicholas C, Grange Over Sands , 04 September 2022
Very helpful from start to finish.
By James S, Burton In Kendal , 12 July 2022
Had dried grout marks on bathroom tiles. John worked hard and got the tiles looking pretty good. Unfortunately some of the marks returned after the work was complete, but he came back to give it another go. It's still not quite perfect, as some of the marks are still visible, but that is partly down to the stubborness of them, and in general it's good enough.
By Alastair M, Askam-in-furness, 06 July 2022
By Diana M, Windermere, 10 June 2022
I wanted to thank you for the work you have done on my Travertine kitchen tiles, I couldn’t be more pleased it has really lifted the kitchen and given it a new lease of life. It’s a great job!
By Janet A, Grange Over Sands, 06 June 2022
We have nothing but praise for the friendly approach & excellent workmanship 5 star
By Keith W, Carlisle, 27 May 2022
Lovely guys and incredibly professional. Really looked after the house, even laying down walkways in and out (much better than literally every other trade we have had in). Got the work done very nicely, matched the tiles perfectly where they have replaced them - can't wait for it finish drying, put the room back together and enjoy the new (old) floor.
By Dan W, Cleator, 20 April 2022
Excellent work by Russell and John.
By Colin G, Carlisle, 19 April 2022
The team that we had over the two days were excellent.
By Alan K, London, 18 April 2022
Good service and very good railroad. Helpful staff
By Debra N, Braithwaite , 11 March 2022
Excellent service by both
By Paul M, Grange-over-sands, 26 January 2022
Excellent work restoring our flag floor .
By Peter B, Staveley , 19 December 2021
Many thanks to Russell and Heidi for coming up to the Lake District a long drive and working hard cleaning our limestone and marble floors- hope I can keep them as good as they looked when you left
Also thanks for the advice and assistance relating to future care of the floors it is appreciated
By Carolann H, Bassenthwaite, 25 November 2021
We needed a tradesman to replace the sealant in our showers and clean the tile grout. This is not the easiest service to source as most are not interested in this type of work. We had to wait a while for our appointment as Tile Doctor are very busy. (probably a good sign). However, communication was good and Russell arrived on the agreed date. Russell's work was very good leaving the showers looking like they were new. He also provided advice about how to avoid sealant and grout dirt and mould build up in the future. Russell was also very friendly and tidy, leaving the bathrooms completely clean after his work. Would recommend Tile Doctor without hesitation.
By Roy W, Windermere, 27 October 2021
My Victorian hall tiles are restored to their former glory. I am delighted with the result.
By Sarah B, Haverigg , 22 October 2021
The floor looks great I am really pleased at how it has come up, Thanks for all your hard work this week, its really appreciated. Thanks Lisa
By Lisa W, Barrow In Furness, 14 July 2021
Russell and Heidi and team did a fabulous job on our two bathrooms. The bathrooms in our holiday let were looking tired and grubby despite weekly cleaning. The Tile Doctor Team did a fabulous job which has revitalised the bathrooms and made them look fresh clean and inviting.
Thanks very much. I wouldn't hesitate to recommend
By Cathy P, Ambleside, 01 March 2021
Very professional and very happy with how clean our tiles look.
By bethany A, Barrow-in-furness, , 16 February 2021
Russell and his mate (sorry I didn't catch his name) arrived on time and made an excellent job of rejuvenating our kitchen floor in the day even though this required a late finish for them. They were no trouble to have in the house.
By Nick D, Brampton, 27 January 2021
Totally impressed with the team they couldn't have been more professional and even left me with some cleaner. My horrible 12 year old slate tiles look fabulous
By Karen F, Penrith, 13 January 2021
Tile Doctor provide an excellent, reasonably priced and thoroughly professional service. They are dedicated to restoring old floors and take great care and pride in their work. Initially i was told by another so-called specialist that my glue-covered red and black Victorian tile kitchen floor was unlikely to be restorable? I was so disappointed i was on the point of recovering it with flooring. No need! When I sent TD the same pics they said "No Problem" and 2 weeks later after their visit i had a beautiful original restored floor which i hope you can appreciate on their web site. Thanks TD - the real Tile Doctor professionals.
By Ross N, Kendal, 02 January 2021
Russell and Heidi did a fantastic job on our slab floor. It had been covered over with carpet for at least 50 years that we know of and was heavily soiled with concrete/plaster and generally in poor condition. It now looks amazing,a real feature. We are so glad it could be restored, and to such a high standard. Thank you very much for a great service.
By Rebecca H, Lindal In Furness, 30 November 2020
Brilliant job on 17th century red sandstone floor. Professional and hard working. Th floor came up fantastic and the real colour now shines through. Will be using again.
By neil D, Carsile, 31 October 2020
Very pleased with the result - Brazilian slate floors cleaned and sealed, and porcelain tiles cleaned with re-grouting. Expensive but worth it!
By Gemma M, Carlisle, 30 August 2020
Russell, Roy and Heidi did everything I needed
Thankyou to them all
By Ruth C, Cartmel, , 28 May 2020
Could not ask for a better service and excellent work carried on all floors very pleased Carl burrows
By Carl B, Ulverston , 21 February 2020
Very happy with the outcome with regards to the cleaning, polishing and resealing of our natural stone tiles. Whilst my tiles are cleaned everyday by myself the grouting just never looked clean in parts, but what a difference it has made to having the Grout Restoration put down the grouting now looks like it used to be when the tiles were first laid. I highly recommend the services of Tile Doctor (Heidi and Russ).
By Melanie L, Heysham, 06 November 2019
Great service, great people will definitely use again for the maintenance programme
By Martyn J, Penrith, 01 August 2019
Excellent job once again, will hopefully see Heidi next year...
By Idris M, Bolton, 19 June 2019
Hedi did a great job, complicated as it was by the fact that we were away on holiday when the work was done.
We received photographs of the completed floor whilst we were away and were so impressed that we were excited to see the actual floor when we got home.
We were not disappointed.
By David , Kendal, 18 June 2019
Both Heidi & Russell were very thorough with the work and kept us updated with the progress they were making. They seemed helpful and knowledgeable about flagstones, and gave us advice on how to care for The flagstones once the cleaning process was completed. They were careful to listen to us explaining what finish we required and carried out the necessary work. Would recommend them to friends.
By Suzy P, Kendal, 11 April 2019
Good service and very pleased with the result.
By Lynda H, Bentham, 01 April 2019
The work was done professionally to the highest standards. The room has been absolutely transformed by the expertise of all the team.
I cannot thank you enough for rescuing my kitchen!
By Penny P, Blackburn, 23 November 2018
Heidi has done a fantastic job cleaning my floor tiles and resealing the grout. It looks like a new floor. I'm very happy with the results. Thank you Heidi.
By Karen B, Lancaster, 16 August 2018
Very nice job. Tiles much better. Many thanks. All the best - Simon
By Simon R, Lancaster, 25 May 2018
By The F, Morecambe, 09 April 2018
Very competent and extremely efficient, as well as pleasant to have in my house.
By Mrs C, Settle, 20 March 2018
Amazing improvement to the Victorian tiles in our hall, with the cracked and broken ones replaced and everything cleaned to get rid of decades of grime. Many thanks for a professional job.
By Tony W, Lancaster, 11 March 2018
Heidi and Russell brought back to life our beautiful Victorian tile mosaic which was in dire need of restoration with two big patches of tiles missing and filled with cement and some other tiles cracked. We were very happy with the result and everything was as they had explained. Both Heidi and Russell were very approachable and honest. Russell was also able to give us a reference to replace some of our missing fireplace tiles which we are very grateful for as it worked ou very well for us. So we definitely recommend Heidi and Russell.
By Ines C, Lancaster, 21 January 2018
Great service and friendly
By Katie D, Lancaster, 10 November 2017
We found old flagstones under the carpet which were in need of cleaning. Russell came out to view work and he recommended painting areas of cement with grout paint to match flagstones. Pleased with the work carried out and help and information received from himself and Heidi.
By David P, Hawkshead, 30 October 2017
It is rare to encounter businesses which place customer interests and expectations at the forefront. Heidi provided all relevant information which enabled us to make an informed decision. We were very pleased with the professionalism and the results.
By Anne S, Preston, 28 September 2017
Very pleased with the result and being informed of correct cleaner to use as not been advised when I originally bought the tiles.
By Zoe E, Carnforth, 25 September 2017
Heidi was great. She worked really hard and came back within just a few days to apply the first seal so it was all ready for guests at the weekend! She also gave us some great tips about cleaning and maintaining the tiles, and touching up damaged areas. Thanks v much!
By Nicola D, Ulverston, 22 September 2017
Heidi obviously takes pride in her work. She worked very hard and did a great job of polishing and resealing a slate floor which was stained and in parts covered with adhesive after being covered with vinyl flooring. The finished floor looked great.
By Hazel P, Lancaster, 07 September 2017
Heidi was very friendly and professional. My conservatory floor tiles look amazing. I am arranging for all my house floor tiles to be cleaned in a couple of months too. Excellent service and I am very happy with the work done.
By Karen B, Lancaster, 14 July 2017
Only time will tell if the grout remains clean, I've been assured by Heidi that no matter what spillages we have the grout will remain clean and not change colour, I hope this is the case!
By Idris , Bolton, 13 July 2017
Heidi gave us excellent service - a friendly and very professional Tile Doctor. Delighted with the results as our Victorian floor tiles look so much better. Heidi left us with all the information and products we need to take good care of our floors in the future.
By Faith L, Airton, Near Settle, 07 July 2017
Great job done by Heidi, very informative and a diligent worker, large flagstone area with over 100 yrs muck, cleaned up excellently Thank you
By Kathleen D, Great Harwood, 06 June 2017
By Nadine L, Brampton, 10 March 2017
Excellent friendly service. Was very impressed with the result on my tiles.
Would highly recommended.
By Susan K, Port Sunlight , 15 February 2017
Delighted with the results..have already recommended to friends and guests. Thank you
By Mrs H, Kirby Lonsdale, 13 February 2017
Very pleased with service .
By Jayne K, Water Rossendale, 10 February 2017
Fantastic job. Heidi is very talented.
By James C, Goadsbarrow, 08 December 2016
Honest and fair and was happy with the results.
By Amanda C, Barrow In Furness, 10 November 2016
I rang Tile Doctor to enquire about the service it provided.
Heidi came round that afternoon and demonstrated the products that could be used to clean my kitchen floor tiles.
I immediately booked an appointment!
I have in the past tried all sorts of products/machines to try and clean my floor tiles to no avail.
My kitchen floor is now as good as new..
I cannot tell you what a difference this has made to my kitchen.
Thank you Heidi.
By Jayne W, Cragbank, 04 November 2016
very happy with the work done by Heidi and Russell .
By Dave F, Cleator Moor, 03 November 2016
Heidi was very pleasant and gave good advice, suggesting the cheaper option which has been effective in achieving the result I wanted.
By Sally T, Ramsbottom, 03 November 2016
Worked very hard, and came back at the weekend to finish off.
By Philip M, Windermere, 27 July 2016
Heidi was very friendly, providing an excellent service in a professional way. We are quite confident if there are any problems she will be helpful.
By Jonathan C, Kirkby Lonsdale, 24 July 2016
They worked very hard as it was a difficult job. We were very pleased and surprised by the excellent result.
By Helen K, Roughlee, Burnley, 10 June 2016
Another fantastic job, thank you Heidi
By Mrs K, Preston, 02 May 2016
Brilliant service my floor just wouldn't be the same without Russell !!!
By L S, Hambelton, 15 April 2016
Heidi arrived on time, even after a two hour drive. She was very professional in her approach to the job and consulted me if necessary. The finished result is wonderful. I am very, very pleased with everything.
I have put my before and after photographs on my Facebook page.
Many thanks to Heidi Taylor and Tile Doctor
By Constance J, Maryport, 15 April 2016
Swift and professional - the grouting is now clean and even
By Andrea B, Halton Rd, 04 March 2016
Russell & Heidi very personable and friendly
By Richard C, Workington, 08 February 2016
Heidi worked solidly while here, she ensured we knew what and why she was doing things. We anticipated some damage to skirting boards, toxic odours from harsh chemicals and considerable mess but the work was very controlled and confined, chemicals were not toxic and damage to skirting boards minimal. We are pleased with the result. Thank you Heidi
By Frances C, Blackburn, 15 January 2016
I am extremely happy with the end result of my kitchen floor, Heidi done a wonderful job of restoring the tiles original colours.
By Karen B, Carlisle., 17 December 2015
We're happy we've chosen such professionals: our floors are now shining! Just carry on with such motivation and skills!
By Giulia P, Lancaster, 17 December 2015
very happy with the work done. My floor looks (and is!) really clean for the first time since we moved in two years ago! Heidi was cheerful and pleasant and worked really hard to achieve a very good effect. Thank you.
By Mrs B, Kendal, 11 December 2015
Both Russell and Heidi were helpful and particularly flexible in view of the flooding at the time
They were both professional and polite and did the job thoroughly
I was delighted with the result
By Alison P, Sedbergh, 07 December 2015
Heidi and Russell were very pleasant to deal with.
By Claire , Lancaster, 14 October 2015
Heidi did the most amazing job cleaning the grout and tiles in our bathroom. She was accommodating; fit us into her busy schedule and was very professional. She had her work cut out for her with our mosaic floor tiles, but she delivered and went above and beyond. Would highly recommend her to anyone. In fact I'm keeping her number in my phone for the next time our tiles need a good clean!
By Ismail L, Bolton, 07 October 2015
clean, efficient - a good job well done
By Andrew T, Carlisle, 25 September 2015
Floor looks good
By Helen C, Heskin, 16 September 2015
Heidi was very professional and kept at it until the tiles had been restored to their former Victorian glory. She was friendly and helpful, giving advice where needed.
By David C, Accrington, 13 August 2015
Fantastic service, bent over backwards to accommodate a short timescale !
By Richard C, Poulton -le- Fylde, 13 August 2015
The condition of my tiles set quite a challenge, which 'Tile Doctor' rose to and repaired, cleaned, sealed to a wonderful finish. The hallway looks fantastic; I am thrilled.
By Helen W, Barrow-in-furness, 13 May 2015
The original tiles from when the our house was built in 1903 are back on show after being covered up for the past 35 years. A wonderful feature that helps gives character to the property.
By Andrea M, Poulton-le-fylde, 16 April 2015
Very good, professional service. Listened to my concerns re being on a private water supply and soak-away system meaning very strong chemicals not being suitable and acted accordingly. The work was done in a timely fashion and Heidi helped me put furniture back in place afterwards which was a great help. Very satisfied with the service provided. Feedback date 27.3.15. (Sorry, box above won't let me insert feedback date.)
By Vivian , Great Langdale, 27 March 2015
Delighted with results and would definitely recommend Tile Doctor. Very professional and informative service!
By Mrs B, Hesketh Bank, Preston, 25 February 2015
Heidi was professional and very friendly. Very happy.
By Danielle Y, Blackburn, 14 February 2015
Excellent service and advice given. After initial restoration had a problem with salt deposits. Contacted Heidi and she immediately arranged to strip seal and treated area until problem was rectified. Kept in touch with me until I was satisfied and gave after care advice and left samples of products to use in future. My hallway is restored beautifully now
By Michelle F, Barrow Island, 23 January 2015
Heidi was very thorough and kept me continually informed at each stage of the cleaning and sealing process.She has great knowledge and enthusiasm! I was unsure whether to have a matt or gloss finish and Heidi was very patient as I hummed and ha'd! Having settled on matt she said it would be no problem if I changed my mind - she would come back and apply a gloss finish at no extra charge, brilliant service! (I am still thinking about it!) Thank you
By Robert S, Lytham St Annes, 15 January 2015
Most reliable, hard working, obliging and personable. We would certainly commission work from you again if needed and recommend you to others.
By David K, Chorley, 18 December 2014
Will recommend to friends and colleagues
By Michael R, Wigton, 11 December 2014
It was all much easier than I expected. Heidi was a pleasure to have around - she worked so hard! It was worth every penny and I would not hesitate to recommend Tile Doctor to friends. The difference it's made to my house is fantastic! Thank You, Heidi and Tile Doctor!!! xxx
By Melissa G, Ribchester, 27 November 2014
Very friendly, honest about what could be achieved.Very tidy and left everything clean.
By Gary W, Glenridding, 14 November 2014
The floor did clean up well (not quite as well as I would have liked but I don't think this is a fault of the tile doctor more the nature of terracotta tiles) it now has a nice shiny finish - just need to get used to it looking so shiny. I would definitely recommend especially if you want a fresh look to old tiles.
By Maria S, Wrea Green, 13 October 2014
Good job a reuse of a rather poor sealing job good work thanks
By John , Barrow, 29 September 2014
Fantastic service from start to finish. 100% trustworthy. Bathroom floor is like new - I thought prior to the tile doctor visit that I would end up having to get a new floor as unknown products/chemicals had built up over the years. Not a water/chemical mark can be seen. Visitor to the house mentioned it is like a new floor!! I would thoroughly recommend Heidi and I shall be using her in future to maintain all our hard/ceramic floors!!
By Gayle B, Hest-bank, 02 September 2014
No one has contacted me ?
By Mrs A, Preston, 14 August 2014
Thankyou Heidie for your professionalism and especially your advice. I am very pleased with my kitchen floor and would not hesitate in recommending you
By Margaret R, Leyland, Preston, 07 August 2014
very efficient, very friendly and really did a great job. highly recommended
By Prashar , Lower Dolphinholme, 08 July 2014
Thank you Heidi for a very professional job, you explained each step of the process clearly, and how we should care for the floor in the future. There are a number of properties in our area with similar type floors, we would highly recommend Tile Doctor to them, to refurbish there stone floors. Kind Regards Alan
By Alan G, Hexham, 01 July 2014
Friendly, efficient and helpful service. Made a great difference to our floor. Great to see what colour the grouting is actually meant to be!
By Mrs S, Milnthrorpe, 19 June 2014
We thought the tiled floor was beyond hope with plaster, paint and foaming sealer marks after some building work. Heidi removed all the contaminants, cleaned the floor so that it looked as good as new, and then sealed it so that it looked even better! Marvellous service and lots of advice on how to keep the new look.
By David A, Penwortham, 19 May 2014
Heidi cleaned a very dirty tiled floor back to its original state and it now looks superb.
She was extremely professional and courteous but just as important she didn't leave a mess like a lot of tradesmen do !!!
I would have no hesitation in recommending Heidi to any of my friends to carry out similar work.
A job well done !!!
By Chris P, Chorley, 17 May 2014
Verry good tidy work
By Tierney , Merseyside, 11 May 2014
Heidi was very friendly and carried out a fantastic job. I would definitely recommend her services to any family and friends.
By Mrs B, Southport, 23 March 2014
Absolutety delighted the tiles were very marked in places but Heidi has managed to get them off and the tiles are back to their true colour which I hoped they would be. Heidi explained step by step the procedure and I am very pleased with the result Thank you very much for the time spent and I would recommend Heidi -- Veronica
By Veronica R, Cockermouth, 16 February 2014
Heidi worked really hard and was determined to remove the staining from my bathroom tiles. My fireplace is like new. We're really pleased with the results.
By Kim S, Nr Over Kellet, 29 January 2014
Fascinating seeing Victorian tiles being restored to their former glory. A job well done. Thank you.
By Trevor H, Near Milnthorpe, 24 January 2014
By Deborah T, Blackburn, 16 December 2013
Excellent service received from Heidi please say thank you to Heidi
By Mrs. G, Aylesbury, 12 December 2013
Heidi and Russell were both easy to work with and the floor is looking really good!
By Graham S, Broughton In Furness, 22 November 2013
Very professional & would recommend to my friends. The transformation of my tiles was excellent.
By Tim E, Inskip, 08 November 2013